At a Glance
- Tasks: Resolve complex platform and hardware incidents while managing firmware life cycles.
- Company: Join a high-performing enterprise infrastructure team in Glasgow.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement potential.
- Why this job: Make a real impact on critical platforms and enhance your technical skills.
- Qualifications: Deep Linux expertise and strong troubleshooting skills required.
We are seeking a Senior Platform Reliability Engineer with deep Linux systems expertise and strong exposure to server hardware, firmware, and low-level infrastructure operations. This role sits within a high-performing enterprise infrastructure team responsible for maintaining and improving the reliability of critical platforms at scale.
The position is heavily focused on resolving complex platform and hardware-related incidents, particularly those escalated from L3 support, with an emphasis on firmware life cycle management, disk encryption, logging, and server configuration (BIOS-level controls) across multi-vendor environments. This is a hands-off hardware role, requiring strong remote troubleshooting capabilities, excellent communication skills, and the ability to work closely with internal teams and external vendors to drive issues through to resolution.
Key Responsibilities- Own and manage end-to-end incident resolution for platform and hardware-related issues, including triage, mitigation, escalation, and post-incident review.
- Diagnose and troubleshoot Linux OS-level issues arising from hardware faults, firmware changes, or configuration inconsistencies.
- Manage and support firmware life cycle processes, including upgrades, validation, and issue remediation.
- Work with disk encryption technologies and logging frameworks, ensuring system integrity and auditability.
- Maintain and troubleshoot server configuration settings, including BIOS-level parameters across multiple hardware vendors (strong Dell focus).
- Utilize out-of-band management tools (eg, iDRAC, iLO, RACADM, Redfish APIs) for remote diagnostics and recovery.
- Analyse vendor logs, support bundles, and telemetry data to identify root causes and remediation paths.
- Engage directly with hardware vendors and engineering teams, managing escalations and driving timely resolutions.
- Contribute to continuous improvement initiatives, reducing incident recurrence and operational toil.
- Produce and maintain high-quality documentation, including runbooks, troubleshooting guides, and knowledge base articles.
- Participate in post-incident reviews (RCA) and support improvements in reliability metrics (MTTR, MTTD, SLOs).
- Strong Linux administration and troubleshooting expertise, including process and service management, system logs and diagnostics, networking fundamentals, and package and configuration management.
- Solid understanding of server hardware and infrastructure, including disks, RAID/HBA controllers, NICs and firmware interactions, and hardware failure modes and OS-level symptoms.
- Proven experience with firmware management and upgrades, disk encryption and secure configurations, and BIOS/server configuration management.
- Hands-on experience with remote management and lights-out technologies, such as iDRAC, iLO, RACADM, Redfish or similar APIs.
- Strong track record of incident ownership, including triage and mitigation, cross-team coordination, stakeholder communication, and driving issues through to resolution.
- Experience working with vendor diagnostics, logs, and support bundles, as well as vendor escalation processes and engineering engagement.
- Excellent communication skills (written and verbal), with the ability to clearly articulate technical issues to both technical and non-technical stakeholders.
- Strong documentation skills, including creation of runbooks, procedures, and RCA reports.
- Scripting and automation experience (eg, Python, Bash, Ansible).
- Familiarity with configuration management and automation frameworks.
- Exposure to virtualisation and containerisation technologies (VMware, KVM, Docker, Kubernetes).
- Experience with monitoring, observability, and alerting systems, including log analysis and alert tuning.
- Understanding of SRE principles and metrics, including SLOs, SLIs, error budgets, MTTR/MTTD.
- Methodical and detail-oriented approach to troubleshooting.
- Strong sense of ownership and accountability.
- Comfortable working in high-pressure, incident-driven environments.
- Collaborative mindset with the ability to work across global teams and vendors.
- Proactive approach to continuous improvement and operational excellence.
SRE (Linux, Firmware & Server Infrastructure) in Glasgow employer: N+P Group
At Networking People, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Glasgow location provides a hybrid working model, allowing for flexibility while being part of a high-performing team dedicated to maintaining critical infrastructure. We are committed to employee growth, providing opportunities for continuous learning and development in a supportive environment, making us an ideal choice for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land SRE (Linux, Firmware & Server Infrastructure) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Linux skills and be ready to troubleshoot on the spot. Practising common scenarios can really help us stand out.
✨Tip Number 3
Show off your problem-solving skills! When discussing past experiences, focus on how you tackled complex incidents and what you learned from them. This will demonstrate our ability to handle the role's challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SRE (Linux, Firmware & Server Infrastructure) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SRE role. Highlight your Linux expertise, server hardware knowledge, and any relevant experience with firmware management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about platform reliability engineering and how your background makes you a great fit for our team. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex incidents in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and ownership of issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at N+P Group
✨Know Your Linux Inside Out
Make sure you brush up on your Linux administration skills. Be prepared to discuss troubleshooting techniques, system logs, and diagnostics. They’ll likely ask you about specific scenarios where you've resolved OS-level issues, so have some examples ready!
✨Familiarise Yourself with Hardware and Firmware
Since this role involves a lot of hardware interaction, it’s crucial to understand server components and firmware management. Review common hardware failure modes and how they manifest at the OS level. Being able to articulate your experience with BIOS configurations and vendor-specific tools will set you apart.
✨Communication is Key
You’ll need to communicate complex technical issues clearly to both technical and non-technical stakeholders. Practice explaining your past experiences in a way that anyone can understand. This will show your ability to collaborate effectively across teams.
✨Prepare for Incident Management Scenarios
Expect questions around incident ownership and resolution processes. Think of times when you’ve triaged incidents or worked with vendors to resolve issues. Be ready to discuss your approach to post-incident reviews and how you contribute to continuous improvement initiatives.
