At a Glance
- Tasks: Lead key client relationships and drive innovative app growth strategies.
- Company: Award-winning performance marketing agency with a fun, collaborative culture.
- Benefits: Flexible work, competitive salary, 25 days holiday, and regular team socials.
- Other info: Opportunities for career growth and a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the digital marketing space.
- Qualifications: Experience in account management and a strong understanding of performance marketing.
The predicted salary is between 60000 - 80000 € per year.
LOCATION Hybrid – London, United Kingdom
ABOUT OUR COMPANY
NP Digital (NPD) is a global award-winning performance marketing agency. NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization. NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients.
Yodel Mobile is a leading app growth consultancy, specialising in full-funnel app marketing strategies, including app store optimisation (ASO), user acquisition, retention, engagement, product CRO and monetisation. Based in London, England and part of NP Digital, they operate globally to serve clients in the UK, Europe and the Americas.
ABOUT THE OPPORTUNITY
This is a newly created role to support our growing team. We are looking for a confident, delivery-led Account Director to lead a portfolio of 5 to 6 key client relationships and play a central role in our next phase of growth. This is a senior client role within a specialist agency. You will sit at the heart of your accounts, driving clarity, raising standards and ensuring best-in-class strategic thinking and execution.
ABOUT THE RESPONSIBILITIES
- Lead senior stakeholder relationships across 5 to 6 clients and act as the primary strategic point of contact.
- Join weekly status and strategic calls, while providing clarity and direction across multi-service teams.
- Maintain consistently high standards of delivery and output and act as escalation point when required.
- Ensure the teams output and activities match the specifics of the client contract and SLA.
- Lead difficult client conversations when required, including addressing performance challenges, resetting expectations and steering discussions when requests move beyond agreed scope.
- Build strong, trusted relationships with senior client stakeholders, creating confidence in Yodel Mobile as a long‑term strategic partner.
- Understand the revenue profile of your accounts and contribute to revenue forecasting alongside senior leadership.
- Identify cross-service growth opportunities and lead renewals and support contract negotiations.
- Work with internal teams to shape and scope new initiatives.
- Maintain accountability for what has been sold versus what is delivered, ensuring work remains aligned to the commercial agreement.
- Understand the dynamics of agency fees, media investment and delivery costs to help ensure account margins are protected.
- Build clear and compelling client growth roadmaps.
- Shape integrated strategies across Paid Media, ASO and Creative and contribute to pitch strategy and narrative when required.
- Maintain strong awareness of trends across app growth and user acquisition.
- Develop informed perspectives on how the market is evolving and share learnings.
- Manage and develop Account Managers and support the progression of junior team members.
- Work closely with Department Leads to align strategy and execution.
- Raise the bar in client servicing and internal collaboration.
ABOUT YOU
- Strong agency experience at Senior Account Manager or Account Director level.
- Background in Paid Media, Paid Social or User Acquisition.
- Experience leading senior client relationships.
- Demonstrated ability to grow accounts through upsells and renewals.
- Strong understanding of performance marketing and digital strategy.
- Confident communicator, comfortable challenging clients and internal teams.
ABOUT YOUR GROWTH
As an organization we support your growth and development by investing in your learning to advance your career.
ABOUT OUR BENEFITS
- London location with flexible/hybrid work format.
- Fun and collaborative workplace with a supportive team.
- Regular team socials, lunches and activity days.
- Direct access to Senior Management for a real voice in company direction.
- Share in our success with our company bonus scheme.
- Coverage of monthly mobile phone contract bill (up to £30).
- Recognition program and monthly prizes.
- 25‑Day holiday allowance (increases after 2 years).
- Employee Assistance Programme.
- Virtual GP Access and Mental Health Support resources.
- Company pension and life insurance.
- Private Health Insurance.
- Summer Fridays for early weekends.
- Work from abroad scheme.
- Office amenities: tea, coffee, fruit, and snacks.
- Cycle to Work & Electric Car Scheme.
ABOUT OUR CULTURE
We value our best-in-class company culture, which is results‑driven, innovative, fast‑paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach.
ABOUT OUR PRACTICES
NP Digital takes a human‑centric approach to hiring. NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture!
Account Director in London employer: NP Digital
NP Digital is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong focus on employee growth and a culture that values innovation and fun, team members enjoy comprehensive benefits, including flexible working arrangements, generous holiday allowances, and direct access to senior management. The company's commitment to diversity and inclusion, alongside its recognition as one of the Best Places to Work, makes it an ideal choice for those seeking a meaningful and rewarding career in performance marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Director role.
✨Tip Number 2
Prepare for those interviews! Research NP Digital and Yodel Mobile inside out. Know their recent achievements and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at NP Digital.
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your relevant experience in managing client relationships and performance marketing, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven growth or improved client satisfaction in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value a fun and collaborative workplace, so showing us who you are can help us see if you’d be a great fit for our team culture.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a feel for our online presence and values while you’re at it!
How to prepare for a job interview at NP Digital
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients you'll be working with. Understand their business goals, challenges, and how NP Digital can help them grow. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Strategic Thinking
Prepare to discuss specific strategies you've implemented in previous roles that led to account growth or improved client relationships. Be ready to share examples of how you've navigated difficult conversations or managed client expectations, as this is crucial for the Account Director role.
✨Demonstrate Your Team Leadership Skills
Since you'll be leading a team, think about times when you've successfully managed or mentored others. Highlight your ability to collaborate across departments and how you've helped junior team members develop their skills. This will illustrate your capability to raise the bar in client servicing.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in performance marketing, app growth, and user acquisition. Being able to discuss these topics during your interview will not only demonstrate your passion for the industry but also your commitment to helping clients succeed in a rapidly evolving market.
