At a Glance
- Tasks: Join us as a Technical Support Engineer, resolving technical issues and enhancing processes.
- Company: Nozomi Networks leads in OT and IoT Cybersecurity, protecting critical infrastructure globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Other info: Candidates will undergo background verification checks.
- Why this job: Be part of a mission-driven team that values integrity, diversity, and customer success.
- Qualifications: Experience in technical support, network security, and a degree in Computer Engineering or related field.
The predicted salary is between 36000 - 60000 £ per year.
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.
You could be the next "Nozomier"! If this sounds like you, read on.
In this role you will:
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networksentire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understanding of critical account infrastructure and technical environments.
- Provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab prior to escalating issue internally.
To be successful in this opportunity, you will have:
- Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
- Experience in network security in a support, design, consultancy or operations role.
- Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
- Knowledge of common networking, security protocols and applications.
- Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
- Strong knowledge of information security principles.
- Strong communication (written/verbal) and presentation skills.
- Solid working proficiency in both written and spoken English.
- Ability to operate in settings with strong confidentiality and data privacy protocols.
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
- Experience in the field of IC스 (Industrial Control Systems) security projects.
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Benefits
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
Technical Support Engineer employer: Nozomi Networks
Nozomi Networks is an excellent employer, offering a dynamic work environment in Greater London where transparency and trust are at the core of our culture. We prioritise work-life balance with unparalleled flexible time-off, alongside opportunities for professional growth and development in the rapidly evolving field of OT and IoT security. Join us to be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Nozomi Networks' products and services. Understanding their entire product line will not only help you during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your technical skills, especially in Unix systems, virtualisation technologies, and scripting. Being able to discuss these topics confidently will show that you're well-prepared for the technical challenges of the role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved technical issues or provided exceptional customer service. This will help you illustrate your problem-solving abilities and customer-facing skills during the interview.
✨Tip Number 4
Network with current or former employees of Nozomi Networks on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Technical Support Engineer role, which can give you an edge in your application.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles, particularly as a Technical Support Engineer or Systems Engineer. Emphasise your knowledge of network security, Unix systems, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that reflects your understanding of Nozomi Networks' mission and values. Discuss how your skills align with their needs, particularly in providing exceptional customer service and technical support.
Showcase Technical Skills:In your application, clearly outline your technical skills related to Unix systems, virtualisation technologies, and scripting. Provide examples of how you've used these skills in previous roles to resolve technical issues.
Demonstrate Communication Skills:Since strong communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated complex technical information to non-technical stakeholders.
How to prepare for a job interview at Nozomi Networks
✨Understand the Company Culture
Before your interview, take some time to research Nozomi Networks' cultural pillars and mission. Demonstrating that you embody their values of transparency and trust will show that you're a good fit for the team.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Unix systems, network security, and any relevant technologies. Highlight specific examples where you've successfully resolved technical issues or improved processes in previous roles.
✨Prepare for Customer Interaction Scenarios
Since this role involves significant customer interaction, think of examples where you've provided exceptional customer service. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would approach replicating and resolving customer issues. Prepare to discuss your thought process and any relevant experiences that showcase your analytical skills and ability to work autonomously.
