At a Glance
- Tasks: Join us as a Technical Support Engineer, resolving technical issues and enhancing processes.
- Company: Nozomi Networks leads in OT and IoT Cybersecurity, protecting critical infrastructure globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Other info: Candidates will undergo background verification checks.
- Why this job: Be part of a mission-driven team that values integrity, diversity, and customer success.
- Qualifications: Experience in technical support, network security, and a degree in Computer Engineering or related field.
The predicted salary is between 36000 - 60000 £ per year.
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As we expand our product portfolio and global presence, our Delivery department is hiring aTechnical Support Engineerto execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.
You could be the next "Nozomier"! If this sounds like you, read on.
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As we expand our product portfolio and global presence, our Delivery department is hiring aTechnical Support Engineerto execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.
You could be the next "Nozomier"! If this sounds like you, read on.
In this role you will:
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networksentire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understanding of critical account infrastructure and technical environments.
- Provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab prior to escalating issue internally.
To be successful in this opportunity, you will have:
- Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
- Experience in network security in a support, design, consultancy or operations role.
- Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
- Knowledge of common networking, security protocols and applications.
- Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
- Strong knowledge of information security principles.
- Excellent troubleshooting skills.
- Strong communication (written/verbal) and presentation skills.
- Solid working proficiency in both written and spoken English.
- Ability to operate in settings with strong confidentiality and data privacy protocols.
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) orequivalent education/training/experience.
- Experience in the field of IC S (Industrial Control Systems) security projects.
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Our Global Benefits
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
#J-18808-Ljbffr
Technical Support Engineer employer: Nozomi Networks
Nozomi Networks is an excellent employer, offering a dynamic work environment in Greater London where transparency and trust are at the core of our culture. We prioritise work-life balance with unparalleled flexible time-off, alongside opportunities for professional growth and development in the rapidly evolving field of OT and IoT security. Join us to be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Nozomi Networks, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Nozomi Networks
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Nozomi Networks. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Nozomi Networks insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Nozomi Networks that you’re committed to staying ahead in the game.
How to prepare for a job interview at Nozomi Networks
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Nozomi Networks to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Nozomi Networks.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
