At a Glance
- Tasks: Support digital systems and improve client-facing applications while gaining hands-on experience.
- Company: Join Alcium Software, a friendly team at the heart of a growing SaaS platform.
- Benefits: Earn £8.50 per hour, enjoy 25 days holiday, healthcare benefits, and gym discounts.
- Other info: Great progression opportunities into roles like Data Analyst or Technical Support Analyst.
- Why this job: Kickstart your tech career with real projects that make a difference across the UK.
- Qualifications: Curiosity, attention to detail, and a willingness to learn are key!
The predicted salary is between 17000 - 18000 € per year.
Location: Chapeltown, Sheffield (Office-based, 9am-5pm)
Contract: Full-Time
Company: Alcium Software
Salary: £8.50 per hour
Start Your Career in Data, Systems & SaaS Technology
We are looking for a motivated Digital Systems Support Analyst to join a friendly, close-knit team working at the heart of a growing SaaS platform. This is an excellent opportunity for someone starting their career in technology, data, or digital systems. You will gain hands-on experience working across delivery, support, and data functions, helping build and improve the systems our clients rely on every day. If you are curious, detail-focused, and eager to learn, this role offers the perfect foundation to develop valuable technical skills in a supportive environment.
About the Role
In this role, you will support the development and maintenance of digital systems, contributing to everything from online forms and CRM processes to reporting dashboards and data analysis. You will gain exposure to real client projects while learning how a SaaS platform is used to deliver large-scale programmes across the UK.
What You Will Be Doing
- Supporting the design and setup of online forms and digital application processes
- Assisting with the development and maintenance of Power BI dashboards and reporting tools
- Analysing and organising data to support reports, insights, and decision-making
- Working closely with delivery and support teams to understand client requirements
- Troubleshooting and resolving technical or data-related issues
- Supporting ongoing improvements to internal systems and platform functionality
About the Platform
You will be working with a CRM platform used by organisations across the UK to deliver programmes supporting businesses and individuals. These include initiatives funded by government and delivered by organisations such as local authorities, universities, and business support providers. The system supports areas such as:
- Programme and participant management
- Grant funding and tracking
- Marketing and engagement
- Data reporting and dashboards
You will gain first-hand experience of how technology supports real-world services at scale.
What We Are Looking For
We are more focused on attitude and potential than experience.
Essential:
- Interest in technology, data, or digital systems
- Strong attention to detail
- Logical thinking and problem-solving ability
- Clear communication skills (written and verbal)
- Basic familiarity with Excel or data handling
- Willingness to learn and develop new skills
Desirable (but not essential):
- Any experience with CRM systems or SaaS platforms
- Exposure to reporting tools or dashboards
- Experience in a client-facing or support environment
What You Will Gain
- Hands-on experience in a real SaaS and data-driven environment
- Training and support to develop technical skills
- Exposure to tools such as Power BI, CRM platforms, and data systems
- The chance to work on meaningful projects supporting organisations across the UK
- Clear progression pathways into roles such as: Data Analyst, Systems Analyst, CRM / Platform Specialist, Technical Support Analyst
Benefits
- Competitive salary (based on experience or apprenticeship pathway)
- 25 days holiday + bank holidays (rising to 30 with service)
- Healthcare benefits (including dental and eye care after probation)
- Discounted gym membership
- Employer pension contributions
- Access to financial planning support
- Regular team socials and charity events
Why Join?
- Be part of a supportive, close-knit team
- Gain real experience early in your career
- Work with organisations delivering impactful programmes across the UK
- Build technical skills in data, systems, and SaaS technology
Digital Systems Support Analyst Apprentice in Sheffield employer: NowSkills
Alcium Software is an exceptional employer for those starting their career in technology, offering a supportive and friendly work environment in Chapeltown, Sheffield. With hands-on experience in a growing SaaS platform, employees benefit from clear progression pathways, competitive salaries, and comprehensive healthcare benefits, all while contributing to meaningful projects that support organisations across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Support Analyst Apprentice in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Digital Systems Support Analyst role.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common questions your way, especially around problem-solving and tech scenarios. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Show off your curiosity! When you get the chance to chat with potential employers, ask insightful questions about their systems and projects. It shows you're genuinely interested and ready to dive into the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about finding the right fit, and applying directly can give you a leg up. Plus, it’s a great way to showcase your enthusiasm for joining our team.
We think you need these skills to ace Digital Systems Support Analyst Apprentice in Sheffield
Some tips for your application 🫡
Show Your Curiosity:Let us see your enthusiasm for technology and data! In your application, mention any projects or experiences that sparked your interest in digital systems. We love a curious mind!
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, make sure to proofread for any typos or errors. A clean, well-structured application shows us you care about the little things.
Communicate Clearly:We want to know how you express yourself! Use clear and concise language in your application. Whether it’s your cover letter or CV, make sure your communication skills shine through.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see what you bring to the table!
How to prepare for a job interview at NowSkills
✨Know Your Tech Basics
Brush up on your understanding of digital systems and SaaS technology. Familiarise yourself with common terms and concepts, especially around CRM platforms and data analysis tools like Power BI. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss examples where you've tackled challenges or resolved issues, even if they’re from school projects or personal experiences. Highlight your logical thinking and attention to detail, as these are key traits for a Digital Systems Support Analyst.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your curiosity about the company and the role. Inquire about the types of projects you'll be working on or how the team collaborates on client requirements. This shows you're not just interested in the job, but also in how you can contribute to the team.
✨Practice Clear Communication
Since clear communication is essential for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing your skills and experiences in a straightforward manner.
