At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for clients.
- Company: Join a growing managed service provider with a focus on excellent customer support.
- Benefits: Competitive salary, company pension, gym membership, and hands-on training.
- Other info: Supportive team environment with opportunities for long-term career progression.
- Why this job: Kick-start your IT career with real experience and a recognised qualification.
- Qualifications: Passion for IT, problem-solving skills, and a full UK driving licence.
The predicted salary is between 16000 - 18000 € per year.
Location: Rochdale (On-site)
Contract: Full-Time Apprenticeship (Permanent)
Salary: £16,000 - £18,000 per year
Duration: 12-15 month apprenticeship programme
Start Your Career in IT
We are looking for a motivated and enthusiastic IT Support Apprentice to join a growing managed service provider delivering reliable IT solutions and excellent customer support. This is a fantastic opportunity to kick-start your career in IT, gaining hands-on experience in a real support environment while working towards a recognised qualification. If you are passionate about technology, enjoy problem-solving, and want to develop your skills, this role provides the perfect foundation.
The Role
As an IT Support Apprentice, you will be part of a busy Service Desk team, providing first-line technical support to clients and supporting day-to-day IT operations. You will gain exposure to multiple systems and technologies, working both remotely and on-site to resolve technical issues. This role is ideal for someone who is eager to learn, adaptable, and confident working in a fast-paced environment.
Key Responsibilities
- Providing 1st Line IT Support to clients
- Handling calls, service tickets, and email requests via the Service Desk
- Delivering both remote and on-site technical support
- Monitoring and maintaining network and server infrastructure
- Troubleshooting hardware, software, and connectivity issues
- Responding quickly to faults, system outages, and technical incidents
- Creating and maintaining process and support documentation
- Building and maintaining strong relationships with clients
About You
We are looking for someone who is:
- Passionate about IT and eager to build a long-term career in technology
- Self-motivated, disciplined, and goal-driven
- A strong problem-solver who enjoys learning new systems
- Adaptable and comfortable working with different tools and environments
- Confident communicating clearly with both technical and non-technical users
- Organised and able to manage multiple tasks
Skills & Requirements
Essential:
- Full UK driving licence (required for on-site support)
- Good understanding of Microsoft Windows operating systems
- Basic knowledge of networking concepts (routers, wired/wireless networks)
- Understanding of TCP/IP fundamentals
- Strong written and verbal communication skills
- GCSEs (or equivalent), including Maths and English
Desirable:
- Around 1 year of IT experience (education, personal, or work-based)
Training & Development
You will complete a 12-15 month IT apprenticeship programme, combining hands-on work experience with structured training. You will develop skills in:
- Operating systems and IT support
- Server administration
- Networking and infrastructure
- Cyber security fundamentals
- Customer service and service desk support
You will be supported throughout your learning with mentoring, training sessions, and practical experience.
Benefits
- Competitive apprenticeship salary (£16,000 - £18,000)
- Company pension
- Gym membership
- Hands-on training in a real IT environment
- Supportive team focused on your development and growth
- Opportunity for long-term career progression in IT
Additional Information
This is an on-site role (not remote). Candidates must be able to reliably commute to or relocate to Rochdale.
IT Support Apprentice in Rochdale employer: NowSkills
Join a dynamic managed service provider in Rochdale as an IT Support Apprentice, where you'll receive hands-on training and support in a collaborative environment. With a competitive salary, company pension, and gym membership, we prioritise your growth and development, offering a clear pathway for long-term career progression in the IT sector. Embrace this opportunity to kick-start your career while working alongside a passionate team dedicated to delivering exceptional customer support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Rochdale
✨Tip Number 1
Get to know the company before your interview! Research their services, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you'd handle specific technical issues or customer interactions. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for technology! Bring examples of personal projects or experiences where you've solved tech problems. This can really set you apart from other candidates who might just stick to their CV.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Support Apprentice in Rochdale
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your love for IT and problem-solving.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for in an IT Support Apprentice.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand for both technical and non-technical readers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at NowSkills
✨Know Your Tech Basics
Brush up on your understanding of Microsoft Windows operating systems and basic networking concepts. Be ready to discuss how you would troubleshoot common issues, as this will show your enthusiasm for IT and problem-solving skills.
✨Show Your Passion
During the interview, express your genuine interest in technology and your eagerness to learn. Share any personal projects or experiences that highlight your commitment to building a career in IT, as this can set you apart from other candidates.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for an IT Support Apprentice role.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, and the types of technologies you'll be working with. This shows your proactive attitude and helps you assess if the role is the right fit for you.
