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- Tasks: Provide 1st line IT support and troubleshoot technical issues for clients.
- Company: Join a growing managed service provider with a passion for technology.
- Benefits: Enjoy a competitive salary, gym membership, and a company pension.
- Why this job: Kickstart your IT career with hands-on training and real-world experience.
- Qualifications: Full UK driving licence and a good understanding of Windows operating systems.
- Other info: Structured apprenticeship programme with opportunities for growth and development.
The predicted salary is between 16000 - 18000 £ per year.
A growing managed service provider is seeking an IT Support Apprentice who is passionate about technology, eager to learn, and ready to begin a rewarding career in IT.
About You
You are disciplined, self-motivated, and driven to succeed. You enjoy problem-solving, learning new systems, and helping others. You communicate clearly, adapt quickly to new tools, and work well in fast-paced environments. You respond positively to feedback and use it to develop your skills.
Key Responsibilities
- Provide 1st Line IT Support to clients
- Monitor and maintain network and server infrastructure
- Manage calls, service tickets, and email requests via a Service Desk
- Deliver both remote and on-site technical support
- Respond promptly to system failures and technical issues
- Create and maintain process documentation
- Troubleshoot faults and ensure timely resolution
- Build and maintain strong client relationships
Requirements
- Full UK driving licence (required for on-site support)
- Good understanding of Microsoft Windows operating systems
- Familiarity with routers, networking equipment, and wired/wireless troubleshooting
- Basic understanding of TCP/IP principles
- Strong verbal and written communication skills
- Well organised and able to manage multiple tasks
- Minimum of 5 GCSEs (or equivalent), including Maths and English
- Some prior IT experience is desirable
Training & Development
This role includes a 12-15 month IT apprenticeship programme, combining structured training with practical, on-the-job experience. Areas covered include:
- Operating systems
- Server administration
- Customer support
- Networking
- Security
Additional Information
- Location: On-site role (not remote)
- Job Type: Full-time, permanent apprenticeship
- Salary: £16,000 - £18,000 per year
- Benefits: Company pension, Gym membership
ICT Apprentice in Rochdale employer: NowSkills
Contact Detail:
NowSkills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in Rochdale
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Microsoft Windows and networking basics. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice your problem-solving skills! Try troubleshooting common IT issues at home or help friends with their tech problems. This hands-on experience will make you stand out during interviews.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s in your interview or while networking, being able to explain technical concepts clearly is key. We all love a good communicator!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who are ready to kickstart their IT career.
We think you need these skills to ace ICT Apprentice in Rochdale
Some tips for your application 🫡
Show Your Passion for Tech: Let us know why you're excited about technology! Share any personal projects or experiences that highlight your enthusiasm. We love seeing candidates who are genuinely interested in the field.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your problem-solving skills and any relevant experience, even if it's just from school or personal projects. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so make sure your written skills shine through!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at NowSkills
✨Know Your Tech Basics
Brush up on your understanding of Microsoft Windows operating systems and basic networking principles. Be ready to discuss how you would troubleshoot common issues, as this will show your passion for technology and eagerness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved problems or helped others with tech issues. This could be from school projects, personal experiences, or any prior IT roles. It’s all about demonstrating your ability to think on your feet!
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be providing support to clients, clear communication is key. You might even want to role-play with a friend to get comfortable with this.
✨Be Ready for Feedback
During the interview, be open to feedback and show that you're willing to learn and adapt. Share instances where you've received constructive criticism and how it helped you improve. This will highlight your self-motivation and discipline.