ICT Apprentice in Manchester

Location: M32
Position Type: Full-Time Apprenticeship
Salary: Up to £20,000 (depending on experience)

Are you looking to begin a career in IT and gain practical, hands-on experience? This is an exciting opportunity to join a forward-thinking organisation as an ICT Support Apprentice, working within a busy and supportive team.

Youll develop valuable technical skills while helping ensure systems run smoothly and users receive high-quality support across the business.

As an ICT Support Apprentice, youll be involved in the daily running of IT operations, supporting users and maintaining systems.

This is a varied role where youll gain experience across hardware, software, and system support, making it ideal for someone who enjoys problem-solving and working with technology.

• Provide day-to-day technical support across the business
• Assist with diagnosing and resolving hardware and software issues
• Support users with system queries and technical problems

• Help set up new users, devices, and access permissions
• Assist with installing and configuring systems and applications
• Support routine maintenance and system updates

• Assist with basic cyber security tasks and data protection processes
• Help ensure systems are secure and compliant with procedures

• Log and track IT support requests
• Maintain accurate records of issues and resolutions
• Support documentation of systems and processes

Were looking for someone who is:

• Interested in IT support, systems, or networking
• Organised with a proactive approach to tasks
• A confident communicator who can explain technical issues clearly
• Eager to learn and develop in a fast-paced environment
• Reliable and able to work both independently and as part of a team

• Basic knowledge of Windows operating systems or similar
• Any previous IT-related study or experience
• Full UK driving licence

• A recognised Level 3 ICT qualification
• Hands-on experience in a real IT support environment
• Exposure to a range of systems, tools, and technologies
• Ongoing mentoring and development support
• A clear pathway into roles such as:
  • IT Support Technician
  • Helpdesk Analyst
  • Systems Administrator
  • Infrastructure Technician

• Great entry-level role in a growing industry
• Learn from experienced IT professionals
• Build practical, in-demand technical skills
• Work in a supportive, collaborative team
• Strong progression opportunities as you develop