At a Glance
- Tasks: Support customers with tech issues and develop skills in IT support and networking.
- Company: Join a dynamic IT Support team in Barnsley.
- Benefits: Earn £16,000 - £20,000 per year while gaining hands-on experience.
- Other info: Enjoy a varied role with opportunities for growth in the tech industry.
- Why this job: Kickstart your IT career with real-world experience and a Level 3 qualification.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving.
Salary: £16,000 - £20,000 per year
Hours: Monday - Friday, 37.5 hours per week
Location: Barnsley, S75
We are looking for an IT Apprentice to join our IT Support team and develop practical skills across technical support, networking, cyber security, cloud services, and automation. This is a fantastic opportunity for someone looking to build a long-term career in IT and gain hands-on experience supporting real business customers.
The Role
Working alongside an experienced IT Support team, you will help customers resolve day-to-day technology issues while developing your technical knowledge. The role is varied and will involve everything from troubleshooting computers and software to setting up equipment, supporting Microsoft 365, and helping with automation projects. You will also work towards a Level 3 Information Communication Technician qualification as part of the apprenticeship.
Key Responsibilities
- Respond to customer support requests by telephone, email, and service desk.
- Investigate and troubleshoot hardware, software, operating system, and network issues.
- Set up computers, workstations, peripherals, and other IT equipment.
- Assist with the installation, configuration, and support of servers and other IT systems.
- Support Microsoft 365, cloud services, backup systems, and remote monitoring tools.
- Follow cyber security policies.
ICT Level 3 Apprentice employer: NowSkills
As a Customer Service & Website Administrator with our client, you will thrive in a dynamic work environment that prioritises best practices in customer service and innovative solutions. The company fosters a collaborative culture, offering ample opportunities for professional growth and development, particularly through the Business Analyst Level 4 apprenticeship with NowSkills. Located in a vibrant area, employees enjoy a supportive atmosphere that encourages creativity and efficiency, making it an excellent place to build a rewarding career.
