ICT Apprentice in Cheshire, Warrington

Location:
Bollington, Cheshire Apprenticeship: Information Communication Technician Level 3 Apprenticeship Salary: 15,600 Hours:
Full-time Start Your Career in IT Support!
Are you
tech-savvy, good with people and enjoy solving problems?
This could be the perfect opportunity to start your career in IT while gaining valuable hands-on experience and working towards a recognised apprenticeship qualification. Youll join a specialist technology business based in
Bollington, Cheshire , supporting commercial clients and helping keep their IT and electronic systems running smoothly. This is a
hands-on, customer-facing role
where youll learn from experienced professionals, develop your technical skills and build confidence dealing with real customer queries and IT issues. What You'll Get A
recognised Level 3 IT apprenticeship Your own dedicated
apprenticeship tutor
and regular training Hands-on experience supporting real business customers Training and mentoring from experienced IT professionals The opportunity to develop your technical and customer service skills Experience working with support desk and ticketing systems A varied role where no two days are exactly the same The opportunity to build a long-term career in IT support What You'll Be Doing
Provide friendly and professional support to customers Help resolve
IT issues and technical queries Take ownership of support requests and see them through to resolution Log and manage support tickets using the company's support system Troubleshoot desktop and computer-related issues Identify customer needs and find effective solutions Work with field engineers when issues require an on-site visit Help coordinate maintenance, installations and warranty work Complete administrative tasks and keep customer records up to date Learn how to manage support requests from initial contact through to resolution About You
Were looking for someone who is: Naturally interested in
IT and technology Confident speaking to customers and building relationships A good problem solver with a logical approach Organised and able to manage deadlines Confident, motivated and willing to take ownership Calm and professional when dealing with challenging situations Flexible and able to work independently and as part of a team Friendly, encouraging and a positive team player Tactful, professional and able to communicate effectively Previous IT experience isn't essential, what matters most is your attitude, enthusiasm and willingness to learn. Learn While You Earn
This apprenticeship is a fantastic opportunity to
learn while you earn , gain practical IT experience, achieve a recognised qualification and develop the skills needed to build a successful career in IT support. If youre someone who
enjoys technology, loves solving problems and likes helping people , wed love to hear from you.
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