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For Companies At a Glance
- Tasks: Support IT systems and provide hands-on tech assistance in a dynamic team.
- Company: Join a leading plumbing supply company with a focus on innovation.
- Benefits: Earn £24,000 per year while gaining valuable experience and qualifications.
- Why this job: Kickstart your IT career with real-world experience and professional training.
- Qualifications: Basic IT knowledge or a strong interest in tech support is essential.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
The predicted salary is between 19200 - 33600 £ per year.
A plumbing supply company are seeking a motivated ICT Support Technician Apprentice to join their Business Systems Support Team based in Stockton Heath (WA4). This role provides an excellent opportunity to gain hands-on experience in IT support while working towards a Level 3 apprenticeship qualification. The apprentice will support the administration and day-to-day operation of company systems while working alongside experienced IT professionals.
Key Responsibilities
- Process incoming IT support calls and emails in line with defined processes and service levels
- Identify technical issues and advise on appropriate solutions
- Log and track incidents accurately within the IT Service Management system
- Escalate issues to third-party vendors where required and monitor progress
- Provide support for desktop systems, Active Directory, and Microsoft Office applications
- Assist with user account management and maintenance processes
- Support installation and configuration of system applications where required
- Assist with troubleshooting, testing, and diagnosing IT problems
- Maintain records of IT assets including hardware and software licences
- Assist with system updates, patches, and improvements
- Support the creation of systems training materials and documentation
Skills and Qualities
- Basic IT knowledge or strong interest in IT support
- Good organisational skills
- Problem-solving ability
- Clear verbal and written communication skills
- Proactive attitude and willingness to learn
- Ability to work independently and as part of a team
Apprenticeship Training
You will complete the Level 3 Information Communications Technician apprenticeship delivered by NowSkills. Training will include structured remote classroom sessions, workplace learning, and online study. At least 20% of working hours will be dedicated to training and development.
Additional Information
Apprentices may be required to work one Saturday every 8-12 weeks. This role offers the opportunity to build practical IT support skills within a professional team environment.
Locations
ICT Apprentice in Cheshire, Warrington employer: NowSkills
Contact Detail:
NowSkills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for IT support roles and make sure you can talk about your problem-solving skills and passion for tech.
✨Tip Number 3
Show off your skills! If you’ve done any personal projects or have experience with IT support, create a portfolio or a simple website to showcase what you can do. It’s a great way to stand out!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Make sure to tailor your application to highlight your enthusiasm for the ICT Support Technician role.
We think you need these skills to ace ICT Apprentice in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us know why you're excited about the ICT Support Technician role. Share any relevant experiences or projects that highlight your interest in IT support. We love seeing genuine enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight skills like problem-solving and communication, and mention any experience with IT systems. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NowSkills
✨Know Your Basics
Brush up on your basic IT knowledge before the interview. Familiarise yourself with common IT support issues, Active Directory, and Microsoft Office applications. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in school projects or personal experiences. Employers love to see a proactive attitude, so think of situations where you identified an issue and found a solution.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, clear verbal communication is key, especially when discussing how you would assist users with IT issues. Remember, they want to see how well you can convey information!
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. This shows your interest and helps you understand if it's the right fit for you. Ask about the team you'll be working with or the types of systems you'll be supporting to demonstrate your eagerness to learn.