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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage service desk tickets in a fast-paced IT environment.
- Company: Join a friendly UK-based IT and Wi-Fi support provider with a supportive culture.
- Benefits: Gain hands-on experience, learn new technologies, and enjoy career progression opportunities.
- Why this job: Kickstart your IT career while making a real difference for clients and customers.
- Qualifications: Clear communication skills, team player, and a passion for technology.
- Other info: Exciting role with excellent learning opportunities in a dynamic environment.
The predicted salary is between 800 - 1400 £ per month.
We are a UK-based IT and Wi-Fi support provider delivering expert technical services to businesses nationwide. We are offering an exciting opportunity for an ICT Level 3 Apprentice to join our friendly and supportive Service Desk Team, working at the heart of our operations. As the first point of contact for clients and customers, you will provide professional, responsive support while gaining hands-on experience within a fast-paced IT environment. This role offers excellent opportunities to learn new systems and technologies, develop technical knowledge, and progress within the IT industry.
Key Responsibilities
- Provide excellent customer support by responding to incidents and service requests via telephone, email, and ticketing systems
- Log, update, and manage service desk tickets through to resolution or escalation
- Answer and route incoming calls efficiently following call workflow procedures
- Dispatch calls and emails accurately to engineers within agreed timeframes
- Carry out scheduled daily administrative and support tasks
- Monitor systems for incidents or warnings and take appropriate action
- Communicate updates and changes clearly to customers and internal teams
What We're Looking For
- Clear and professional telephone manner (Essential)
- Good written and verbal communication skills (Essential)
- Strong time management and organisational skills
- Ability to work effectively as part of a team
- Willingness to learn from technical experts
- Interest in IT and technology
- Desirable (Not Essential)
- Experience using ticket or incident management systems
- Basic desktop IT knowledge
- Basic networking knowledge
- Problem-solving or troubleshooting skills
Location
This is a site-based role. Applicants must be able to commute to the head office in Preston (PR4 area).
ICT Apprentice in Blackburn employer: NowSkills
Contact Detail:
NowSkills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in Blackburn
✨Tip Number 1
Get to know the company! Research our services and values so you can chat confidently about how you fit in. It shows you're genuinely interested and helps you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and professional is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges. We love to see how you approach issues, especially in a tech environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we do before you hit send.
We think you need these skills to ace ICT Apprentice in Blackburn
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let us see your passion for technology shine through in your application! Mention any relevant experiences or interests that demonstrate your eagerness to learn and grow in the IT field.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your communication skills and any experience you have with customer support, as these are key for the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be one step closer to joining our friendly Service Desk Team!
How to prepare for a job interview at NowSkills
✨Know Your Stuff
Make sure you brush up on basic IT concepts and terminology. Familiarise yourself with common ticketing systems and how service desks operate. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice speaking clearly and professionally. Role-play with a friend or family member to get comfortable with handling different types of customer interactions, whether it's resolving an issue or providing updates.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples from past experiences where you collaborated effectively with others. This will demonstrate that you're not just focused on individual success but also value teamwork.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team's dynamics, the technologies they use, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.