ICT Apprentice, West Yorkshire WF17 6ER
Wage: £16,640 to £26,436.80, depending on your age Hours: Monday to Friday, 8:30am to 5:00pm, with a 30-minute lunch break
Summary:
An IT Apprentice provides first-line technical support across hardware, software, and networking systems while working toward a recognised IT qualification. This role offers hands-on experience in resolving technical incidents, maintaining network and backup systems, and undertaking technical development projects. What You'll Do at Work: First-Line Technical Support Provide first-line technical support as the primary point of contact for end-user issues. Respond to IT support requests via phone, email, ticketing systems, or in person.
Document resolution steps and maintain accurate records within the IT Knowledge Base. Network & Connectivity Support Troubleshoot network, Wi-Fi, VPN, and internet connectivity issues. Assist with fundamental cabling, patch panel mapping, and switch port testing. Support basic configuration and monitoring of local area network (LAN) devices and wireless access points. Systems & Infrastructure Maintenance Assist with backup checks and disaster recovery procedures to ensure data integrity and business continuity.
Build, image, configure, and deploy desktop PCs, laptops, mobile devices, and peripherals. Manage user accounts, access permissions, and distribution lists across Active Directory. Perform routine maintenance, including software updates, antivirus deployment, and system patches. Professional Development & Personal Projects Undertake personal projects and develop technical skills during quieter periods to expand core IT knowledge.
Training Provider: NowSkills Training Course: Information Communications Technician with Cloud and Security (Level 3)
Essential Qualifications:
GCSEs in: English (Grade 4/C or above) Maths (Grade 4/C or above) Share any additional relevant qualifications or experience. The apprenticeship can be adjusted to reflect existing knowledge and skills.
Desired Skills: Communication skills Attention to detail Demonstrable passion for IT Skilled in Microsoft Windows Understanding of computer hardware and Wi-Fi technologies After This Apprenticeship: A full-time permanent contract is highly likely upon successful completion of the apprenticeship. This role offers an excellent opportunity to build practical IT skills, gain industry-recognised qualifications, and develop a long-term career in technology.
ICT Apprentice in Batley employer: NowSkills
As a Customer Service & Website Administrator with our client, you will thrive in a dynamic work environment that prioritises best practices in customer service and innovative solutions. The company fosters a collaborative culture, offering ample opportunities for professional growth and development, particularly through the Business Analyst Level 4 apprenticeship with NowSkills. Located in a vibrant area, employees enjoy a supportive atmosphere that encourages creativity and efficiency, making it an excellent place to build a rewarding career.
