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For Companies At a Glance
- Tasks: Support Account Directors to enhance customer experience and drive growth.
- Company: Join FourNet, a dynamic MSP with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and professional development opportunities.
- Why this job: Make a real impact by driving customer success and expanding business opportunities.
- Qualifications: Experience in account management within UCC, UCaaS, or network infrastructure.
- Other info: Be part of an award-winning team with excellent career growth potential.
The predicted salary is between 30000 - 40000 £ per year.
FourNet is recruiting for a skilled Internal Account Manager with previous experience in a similar role within an MSP. The successful candidate will work closely with Account Directors across a number of accounts, to support the creation of the best possible customer experience. As part of the overall engagement team, you’ll be expected to support the Account Directors in working to drive cross sell and upsell opportunities to broaden FourNet's footprint with our customers.
Responsibilities
- Take a leading role supporting the Account Director within named accounts on run rate business.
- Working closely with the team to bring new contacts and opportunities to light through close customer management.
- Engage directly in your own named accounts drive growth and ensure the retention of the support renewal and recurring revenues.
- Continue to develop incremental opportunities by identifying cross-sell and upsell prospects to generate additional gross margin.
- Compiling customer quotations and processing orders.
- Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services.
- Support the account team in understanding the wider customer requirements, objectives and business drivers.
- Provide a highly professional service to customers at all times.
- Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
- Maintain a good knowledge of the FourNet portfolio, including participating in sales enablement training and engaging with vendors on opportunities.
Technical Profile
- Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers.
- A good understanding of mobile and WAN.
- Demonstrable ability to achieve targets from account management activities.
- Experience of working with field account managers to generate additional contact points and opportunities.
Personal Attributes/Skills
- Excellent customer service and communication skills.
- Customer focused, proactive and collaborative.
- Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
- Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the FourNet business and portfolio.
- Self-motivated with a can-do attitude.
- Ability to work well under pressure.
Traits and Behaviour
- Focus on customers – committed to providing the best service to our customers in all that they do.
- Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
- Can Do Attitude – Takes personal responsibility for getting things done.
- Growth – Proactively seeks ways to improve and grow the business.
If you’ve got what it takes to be part of our award-winning team apply today!
Internal Account Manager in Manchester employer: Nowcomm
Contact Detail:
Nowcomm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Internal Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research FourNet and understand their services inside out. Be ready to discuss how your experience aligns with their needs, especially in UCC and UCaaS. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that CV uploaded and let’s get started!
We think you need these skills to ace Internal Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for FourNet. Share specific examples of how you've driven growth or improved customer experiences in previous roles. We love a good story!
Showcase Your Skills: Don’t forget to highlight your technical skills, especially in UCC, UCaaS, and CRM systems like Salesforce. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to upload your CV and any additional files directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at Nowcomm
✨Know Your Stuff
Make sure you have a solid understanding of FourNet's services and the industry. Brush up on UCC, UCaaS, CCaaS, and network infrastructure. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Focus
Prepare examples that highlight your excellent customer service skills. Think about times when you've gone above and beyond for a client or successfully managed a challenging situation. This will demonstrate your commitment to providing the best service, which is crucial for an Internal Account Manager.
✨Be Ready to Discuss Growth Strategies
Since the role involves driving cross-sell and upsell opportunities, come prepared with ideas on how you could identify and develop these prospects. Think about your previous experiences and how they can translate into actionable strategies for FourNet.
✨Engage with the Team Spirit
FourNet values collaboration, so be ready to discuss how you work well with others. Share examples of how you've supported colleagues in achieving common goals, and express your enthusiasm for being part of a team that drives customer success together.