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- Tasks: Teach Customer Service skills to learners in a supportive environment.
- Company: Join Novus, a leading provider of prison education with over 30 years of experience.
- Benefits: Enjoy 40 days annual leave, retail discounts, and a cycle to work scheme.
- Why this job: Make a positive impact on learners' lives while working in a diverse and inclusive setting.
- Qualifications: Teaching qualification and Level 2 in Literacy and Numeracy required; experience in motivating learners is essential.
- Other info: This role is based at the state-of-the-art HMP Five Wells, built in 2022.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Customer Service with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!
We have a great opportunity available to join Novus, our prison education provider at HMP Five Wells, working as a Customer Service Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.
Who are Novus?
Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated \”Good\” by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.
Site Information
HMP Five Wells is a Category C prison that is based in Wellingborough. Built in 2022, and costing 253m, this state of the art prison accommodates a male prison population. HMP Five Wells are committed to celebrating diversity and promoting equality throughout their services. The prisons aim is to make Five Wells a better place to live, work and visit through collaborative working with third party partners, The MOJ and its surrounding communities.
Role Responsibilities
Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.
Skills, Qualifications and Experience
To be successful in this role, you will need:
- Teaching qualification and where applicable, relevant subject specialist qualification – with a commitment to obtain the outstanding qualification within 12 months
- Level 2 qualification in Literacy and Numeracy
- Experience of creating stimulating, vibrant environments which are conducive to learning and motivational for learners
- Experience of achievement of quality targets
- Experience of producing accurate and timely reports
- Effective interpersonal and communication skills
- Ability to motivate and enthuse learners
- Organisational skills to prioritise workload to meet deadlines and targets
- Positive team working
- This is an outreach Customer Service role offering an accredited course to a number of workshops within our industry department.
Benefits
- 40 days annual leave plus 8 bank holidays
- 2 hours for wellbeing / personal development per week
- Significant Pension contributions
- Retail Discounts
- Employee Assistance Program
- Cycle to work scheme
Safeguarding
The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.
Equal Opportunities Statement
Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK\’s rich diversity and vibrancy.
The closing date for this job advert is 02/09/2025. However, sometimes the job advert may close early if we receive a good response!
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Customer Service Teacher employer: Novus
Contact Detail:
Novus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Teacher
✨Tip Number 1
Familiarise yourself with Novus and their mission in prison education. Understanding their values and the impact they aim to have on learners will help you align your passion for education with their goals during the interview.
✨Tip Number 2
Prepare examples of how you've created engaging learning environments in the past. Think about specific instances where you motivated learners, as this will demonstrate your ability to inspire and connect with students.
✨Tip Number 3
Brush up on your customer service skills and be ready to discuss how these can translate into a teaching environment. Highlighting your experience in customer service will show that you understand the importance of communication and support in education.
✨Tip Number 4
Research the specific needs and challenges faced by learners in a prison setting. Being knowledgeable about these issues will not only impress your interviewers but also demonstrate your commitment to making a positive impact in their lives.
We think you need these skills to ace Customer Service Teacher
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Service Teacher position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous teaching experience, particularly in customer service or similar fields. Include specific examples of how you've created engaging learning environments and motivated learners.
Showcase Your Qualifications: Make sure to mention your teaching qualifications and any relevant subject specialist qualifications. If you are committed to obtaining further qualifications, such as the outstanding qualification within 12 months, include this in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for education and your commitment to helping learners succeed. Use this opportunity to convey your enthusiasm for the role and how you can contribute to Novus's mission.
How to prepare for a job interview at Novus
✨Show Your Passion for Education
Make sure to express your enthusiasm for teaching and helping learners unlock their potential. Share personal anecdotes or experiences that highlight your commitment to education and how it has positively impacted others.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer service situations in the past. Highlight your ability to communicate effectively, resolve conflicts, and create a positive learning environment for your students.
✨Familiarise Yourself with Novus
Research Novus and its mission in prison education. Understanding their values and goals will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in being part of their team.
✨Prepare for Questions on Diversity and Inclusion
Given the emphasis on diversity and equality at HMP Five Wells, be ready to discuss how you would promote an inclusive learning environment. Think about strategies you can implement to ensure all learners feel valued and supported.
