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- Tasks: Be the go-to person for customers or suppliers, ensuring smooth transactions and top-notch service.
- Company: Join a global leader known for expert solutions across various industries.
- Benefits: Enjoy hybrid working, annual bonuses, 25 days holiday, and wellbeing perks.
- Why this job: Build strong relationships while working in a supportive and innovative environment.
- Qualifications: Two years of customer service experience and strong communication skills required.
- Other info: Embrace a culture of collaboration and excellence; apply now to elevate your career!
Join a global leader, providing expert solutions across multiple industries. Seeking a Customer Service Executive to focus on either Sales Support or Purchasing. You’ll be the first point of contact for customers or suppliers, ensuring smooth transactions and delivering top-tier service.
- Hybrid working - up to 2 days remote.
- Annual bonus & 25 days holiday + bank holidays.
- Pension, life assurance & income protection.
- Wellbeing benefits.
- Regular team events & onsite perks.
Your role will involve building strong relationships and delivering exceptional service both internally and externally in either of the following areas:
Sales Support:- Handle customer orders via email/phone and process them in the ERP system.
- Manage pricing queries, delivery updates, and order issues.
- Build strong relationships with customers and internal teams.
- Resolve complaints, such as damaged or delayed deliveries.
- Place supplier purchase orders, ensuring correct stock levels.
- Manage pricing queries, delivery delays, and supplier communication.
- Work with warehouses and logistics to resolve purchase order issues.
- Identify improvements in the purchasing process.
What We’re Looking For:
- Two Years plus experience - Customer Service or an office based Business Support function.
- Strong communication skills - professional and clear via phone and email.
- Resilience & multitasking - work under pressure and meet deadlines.
- Problem-solving mindset - proactive, resourceful, and solution-focused.
- Numerical skills - comfortable working with data and percentages.
- IT proficiency - basic Word & Excel, with a willingness to learn systems.
- Team player with a can-do attitude.
- GCSE (or equivalent) in Maths & English (Grade C or higher).
Be part of a company that values innovation, collaboration, and excellence. Apply now and take your career to the next level.
Customer Service Executive - Sales Support/ Purchasing employer: Novus Resourcing Ltd
Contact Detail:
Novus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Sales Support/ Purchasing
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively with customers and suppliers, showcasing your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact, practice clear and professional communication, both verbally and in writing, to demonstrate your ability to handle customer interactions smoothly.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints or issues in the past. This will highlight your problem-solving mindset and resilience, which are key traits for this role.
✨Tip Number 4
Show your willingness to learn new systems and tools. Mention any previous experience with ERP systems or similar software, as this will indicate your readiness to adapt and thrive in a tech-driven environment.
We think you need these skills to ace Customer Service Executive - Sales Support/ Purchasing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or business support. Emphasise your communication skills, problem-solving abilities, and any specific achievements that demonstrate your capability in handling customer orders or supplier communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your experience with sales support or purchasing, and how you can contribute to building strong relationships with customers and suppliers. Be sure to include examples of how you've resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with Word and Excel. If you have experience with ERP systems, mention it. Also, highlight your numerical skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Service Executive.
How to prepare for a job interview at Novus Resourcing Ltd
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions in a concise manner, and consider how you can convey complex information simply.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of past experiences where you've successfully resolved customer complaints or issues. Highlight your proactive approach and how you identified solutions under pressure.
✨Familiarise Yourself with the Company
Research the company’s values, products, and services. Understanding their operations will help you tailor your answers to show how you can contribute to their success. Mention specific aspects of the company that resonate with you during the interview.
✨Prepare for Role-Specific Scenarios
Since the role involves either Sales Support or Purchasing, think about scenarios relevant to each area. Prepare to discuss how you would handle customer orders, pricing queries, or supplier communications. This will show your readiness for the responsibilities of the position.
