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- Tasks: Plan and schedule repairs, ensuring timely and efficient service delivery.
- Company: Join Novus, a dynamic and award-winning property maintenance company.
- Benefits: Attractive salary, 27 days holiday, pension scheme, and lifestyle discounts.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication and planning skills, with IT proficiency.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Typically working Monday to Friday, between 8.00am – 5.00pm – 40 hours per week.
Great opportunity at Novus! Join our growing team working on a long-term Social Housing responsive repairs framework contract. Our Helpdesk Planners play a crucial part in the planning/scheduling of varying trades to deliver efficient and effective responsive repairs and sit in the core and heart of our Reactive maintenance team. Great communication and efficient scheduling ensures that the contractual commitments for each contract are met and targets are completed in a timely manner.
Your experience in a planning/scheduling environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities, enabling Novus to achieve exceptional customer and client satisfaction.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And many more.
An outline of your responsibility – Helpdesk Planner
- Using the latest company IT systems to provide a Helpdesk support service, inputting responsive repair requests onto Company database, Oneserve and updating with relevant notes.
- Dealing with telephone enquiries in a timely manner and liaising with Clients, Managers and Operatives alike.
- Keeping a diary of requested/allocated work and monitoring an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely, rescheduling where necessary for emergencies.
- Scheduling all work onto PDA’s or to Sub contractors using the correct job lengths and within specified timescales.
- Chasing orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client.
- Monitoring/acknowledging/rescheduling rejected works from subcontractor.
- Applying for work extension with the client.
- Liaising with Contracts Manager regarding repairs nearing completion target.
- Monitoring repairs to ensure completion within specified target.
- Dealing with internal and external communications and recording/reporting information as necessary.
- Ensuring all contract data, documentation and reports are accurate and produced on time.
About You
As a Helpdesk Planner, experience in communication both verbal and written are key along with confident planning/scheduling skills. It is imperative we schedule our operatives in the most resourceful way to meet our KPI’s. Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role.
As part of the recruitment process, we will be holding an assessment centre, date to be confirmed.
A Little Bit About Us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions, we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Helpdesk Planner in Warrington employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Planner in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novus Property Solutions. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to planning and scheduling. Prepare your responses, focusing on your past experiences and how they relate to the Helpdesk Planner role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with clients and operatives, be prepared to demonstrate your ability to communicate clearly and effectively. Maybe even share a story where your communication made a difference in a previous job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Novus team!
We think you need these skills to ace Helpdesk Planner in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your planning and scheduling experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since great communication is key for this role, give examples in your application of how you've effectively communicated in previous jobs. This will help us see how you can fit into our team.
Be Organised: Demonstrate your organisational skills in your application. You could mention how you manage your time or handle multiple tasks, as this is crucial for a Helpdesk Planner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Planner. Familiarise yourself with the key responsibilities like scheduling, communication, and using IT systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples from your past experiences where you've effectively communicated with clients or team members. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve scheduling conflicts or manage tight deadlines. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the tools they use for scheduling. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.