At a Glance
- Tasks: Support various teams while gaining hands-on experience in HR, IT, and customer service.
- Company: Join Novus Property Solutions, a family-owned business with over 128 years of experience.
- Benefits: Earn £8.00 per hour, enjoy 27 days leave, and receive paid college training.
- Other info: Be part of an inclusive workplace that values community and personal growth.
- Why this job: Kickstart your career with a structured apprenticeship and real-world experience.
- Qualifications: GCSEs in Maths and English, basic IT skills, and a positive attitude.
The predicted salary is between 16640 - 16640 € per year.
Location: Stoke-on-Trent
At Novus Property Solutions, we’re proud of our long history of developing apprentices and early careers talent. This year, we’re excited to offer a new role within our Head Office team in Stoke-on-Trent. As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.
About The Programme
You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college. During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands‑on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.
What You’ll Be Doing
- Business knowledge and understanding – Learn our current processes and support continuous improvement across the service function.
- Customer journey – Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency.
- Stakeholder management – Build relationships with cross‑functional teams and colleagues, including participating in meetings.
- Teamwork – Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
- Technology – Learn how to use our systems and technology tools to ensure the end‑user experience is positive.
What’s In It For You
- Starting pay of £8.00 per hour (with annual increases)
- 37.5 hours per week, Monday to Friday (including day release)
- Paid day release to attend college
- Full on‑the‑job training
- Personal skills development
- Apprentice Buddy / Mentor Scheme
Additional Benefits
- 27 days annual leave + 8 bank holidays
- Company pension scheme – up to 7.5%
- Discounted healthcare, high street & lifestyle discounts (including Tastecard)
- One paid volunteering day per year
- Length‑of‑service awards
What We’re Looking For
We are looking for motivated individuals who are eager to learn and develop their career, and who want to understand how our support teams help drive the success of Novus Property Solutions. Ideally, you will have:
- GCSEs in Maths and English (Grade 4–9 / A*–C), A Levels or a Level 3 qualification (or equivalent), and basic IT skills (including Microsoft Excel).
You Will Also
- Have a strong work ethic and positive attitude
- Be keen to learn and develop new skills
- Have good communication and teamwork abilities
Please note: This apprenticeship is not suitable for candidates who already hold (or are studying towards) a Level 3 in Customer Service.
About Us
Novus Property Solutions is an award‑winning, family‑owned business with over 128 years of experience, delivering property maintenance, refurbishment, retrofit and compliance services across Great Britain. With 700+ colleagues in 19 locations, we combine local expertise with national strength. We put people and communities first, creating an inclusive workplace where everyone feels valued.
Business Services Support Apprentice in Stoke-on-Trent employer: Novus Property Solutions
At Novus Property Solutions, we pride ourselves on being an excellent employer, particularly for our Business Services Support Apprentices in Stoke-on-Trent. Our commitment to employee growth is evident through our structured development programme, which includes hands-on experience across various support functions and a Level 3 Customer Service qualification. With a supportive work culture, generous benefits like paid college days, a company pension scheme, and a focus on community values, we create an environment where every apprentice can thrive and contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Support Apprentice in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Novus Property Solutions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Novus Property Solutions and understanding their values. Be ready to discuss how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you stand out during the selection process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Novus team.
We think you need these skills to ace Business Services Support Apprentice in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for learning and developing shine through. We want to see that you're excited about the opportunity to join our team and grow with us!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific aspects of the job description that resonate with you and how you can contribute to our success.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at Novus Property Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Novus Property Solutions. Understand their values, services, and recent projects. This will not only show your interest but also help you relate your answers to their goals.
✨Prepare for Common Questions
Think about questions they might ask, like your understanding of customer service or teamwork. Prepare specific examples from your experiences that demonstrate your skills and how they align with the role of a Business Services Support Apprentice.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, they’ll want to see your motivation to learn. Be ready to discuss what skills you hope to develop and how you plan to contribute to the team while gaining hands-on experience.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of questions ready. Ask about the training process or how success is measured in the role. This shows you’re engaged and serious about your future with Novus.
