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- Tasks: Be the key communicator between customers and teams, ensuring smooth operations in social housing projects.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours, full driving licence required, and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Based on site around Solihull and surrounding area - Typically working 37.5 hours per week Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills, our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Working in Social Housing tenanted properties and communal areas on planned external refurbishment works typically on blocks of flats, including envelope works, windows, doors, groundworks, fencing and cyclical maintenance schemes.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What's in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And more…
An outline of your responsibility – Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients and wider community.
- Delivering and managing Social Value and an excellent Customer Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
- Carry out face to face site visits with client and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.
About you
Previous working experience as a Contract/Resident/Tenant Liaison Officer working on Social Housing tenanted properties delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer in Solihull employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer in Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Novus Property Solutions. Check out their social media and website to understand their values and what they stand for. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Contract Liaison Officer, you'll need to be a pro at building relationships. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to customer service in social housing.
✨Tip Number 3
Prepare some questions! When you get the chance, ask about the team dynamics or how they measure success in the role. This shows you're not just there to answer questions but are also keen to learn more about how you can contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Contract Liaison Officer in Solihull
Some tips for your application 🫡
Show Your Communication Skills: As a Contract Liaison Officer, your communication skills are key! Make sure to highlight any experience you have in customer-facing roles. We want to see how you can build relationships and keep everyone informed.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step!
Highlight Problem-Solving Abilities: We’re looking for someone who can handle challenges with ease. Share examples of how you've successfully resolved issues in previous roles. This will show us that you can thrive in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Novus!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer inside out. Familiarise yourself with social housing, refurbishment works, and the importance of customer service in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since communication is key for this role, prepare examples from your past experiences where you've successfully resolved issues or built strong relationships with customers. Be ready to discuss how you would handle difficult situations, as this will demonstrate your problem-solving abilities.
✨Be Ready to Discuss Social Value
Understand what social value means in the context of the job and be prepared to talk about how you can contribute to it. Think of specific initiatives or ideas you could bring to the table that align with Novus Property Solutions' commitment to social responsibility.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
