At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join Novus, a dynamic and award-winning property maintenance company.
- Benefits: Flexible part-time hours with opportunities for full-time cover and growth.
- Other info: Join a diverse team committed to inclusivity and community care.
- Why this job: Make a real impact by providing excellent customer service in a supportive environment.
- Qualifications: Experience in a similar role with strong organisational and customer service skills.
Overview
Receptionist
Location: Novus Head Office Stoke on Trent, ST1 5SH
Hours: Part time hours Monday - Tuesday 8.00am-5.00pm, Wednesday AM 8.00-12.00pm, 20 hours per week – job share 2 1/2 days each – Must have flexibility to cover full time for holidays and sickness on an ad hoc basis
As a Receptionist for Novus, you are the face of our business to all incoming visitors at our Central Support office in Stoke on Trent. Your role sits within the wider team of Executive Assistants and PAs who support our Board of Directors and wider business and operations.
A customer centric role, sitting front of house, ensuring every interaction you have with clients, customers or visitors are of a high standard, and dealt with in a professional and efficient manner. Additionally you will support the central services departments as a key point of contact to assist them with administrative duties, providing flexible and adaptable approach to the needs of the business and wider team.
Responsibilities
- Responsible for the smooth running of front of house
- Handle all incoming calls and direct to correct department or team where required
- Manage all travel and accommodation bookings for the business
- Oversee room bookings at the central support office and organise refreshments as required
- Manage the department, including stationery, kitchen stocks, building suppliers, cleaner stocks
- Reconciliation of credit card spend
- Key holder responsible for the building opening/locking of reception
- Promote the department for central admin resource, manage workload, implement best practice methods and provide an efficient service
- Work closely with the PA and Exec team to support with highly confidential materials and assist the Directors where necessary
- Support with the co-ordination of hospitality events, within budget
- Manage the building facilities, problem solving repairs as required
- Sort out incoming mail and distribute and prepare all outgoing post
About You
The successful Receptionist will be experienced in a similar role giving you the knowledge and understanding of the balance required within the role and the organisational skills to manage incoming visitors and day to day administration tasks. You will have a customer focused approach, excellent attention to detail, confident to problem solve in a customer facing environment and an enthusiastic attitude.
A Little Bit About Us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Receptionist - Part time - 20 hours in Stoke-on-Trent employer: Novus Property Solutions
At Novus Property Solutions, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a part-time Receptionist at our Stoke on Trent office, you will enjoy flexible working hours, opportunities for professional growth, and the chance to be part of a family-owned business with a strong commitment to social responsibility and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part time - 20 hours in Stoke-on-Trent
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Novus Property Solutions' website and social media to get a feel for their culture and values. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get the chance to meet with someone from the company, whether it's at an interview or an informal chat, be sure to showcase your customer-centric attitude. Share examples of how you've handled visitors or clients in the past, and highlight your problem-solving skills. We love a proactive approach!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might even give you tips on what to focus on during your application process. Plus, it shows initiative!
✨Tip Number 4
Finally, remember to apply through our website! It’s the best way to ensure your application gets seen by the right people. And don’t worry if you don’t tick every box in the job description; we value potential and enthusiasm just as much as experience!
We think you need these skills to ace Receptionist - Part time - 20 hours in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a customer-facing role like this.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist at Novus. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Novus.
How to prepare for a job interview at Novus Property Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Novus Property Solutions. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you provided excellent customer service or handled difficult situations. This will demonstrate your ability to maintain a professional and efficient manner.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in a customer-facing environment. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to discuss how you handled them.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the interviewer's time, setting a positive tone right from the start.
