At a Glance
- Tasks: Be the key communicator between customers and teams, ensuring smooth operations and happy clients.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours, travel opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Based: Wrexham office but site based, travelling around South Shropshire, Hereford to Ross on Wye. Typically working 37.5 hours, 8.30am – 5.00pm.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. This is a great time to join as we have won additional works from new clients on a long term framework agreement.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working on tenanted social housing properties delivering kitchen, bathroom, aids and adaptations, window and door replacements, electrical and central heating upgrade works.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards, and more…
An outline of your responsibility – Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients and wider community.
- Delivering and managing Social Value and an excellent Customer Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
- Carry out face to face site visits with client and customers through the whole customer journey, offering colour choices for bathroom flooring, tiles, paint etc, sketching designs and measuring.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.
About you
Previous work experience as a Contract/Resident/Tenant Liaison Officer is essential and communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed. The role will require a DBS check to be completed.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer in Ludlow employer: Novus Property Solutions
At Novus Property Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and community impact. Our Bristol location provides stable, long-term employment with competitive salaries, generous holiday allowances, and comprehensive training opportunities, ensuring our employees can grow and thrive in their careers while making a meaningful difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer in Ludlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novus Property Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novus Property Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Liaison Officer in Ludlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novus Property Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Novus Property Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novus Property Solutions!
How to prepare for a job interview at Novus Property Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
