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- Tasks: Plan and schedule repairs, ensuring efficient service delivery for our clients.
- Company: Join Novus, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, pension scheme, and lifestyle discounts.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication and planning skills; IT proficiency is essential.
- Other info: Be part of a supportive team with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Based: Warrington office based – WA2 0XP, typically working Monday to Friday, working between 8.00am – 5.00pm – 40 hours per week.
Great opportunity at Novus! Join our growing team working on a long‑term Social Housing responsive repairs framework contract. Our Helpdesk Planners play a crucial part in the planning/scheduling of varying trades to deliver efficient and effective responsive repairs and sit in the core and heart of our Reactive maintenance team. Great communication and efficient scheduling ensures that the contractual commitments for each contract are met and targets are completed in a timely manner.
Your experience in a planning/scheduling environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities, enabling Novus to achieve exceptional customer and client satisfaction.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And many more…
Responsibilities – Helpdesk Planner
- Using the latest company I.T systems to provide a Helpdesk support service, inputting responsive repair requests onto Company database, Oneserve and updating with relevant notes.
- Dealing with telephone enquiries in a timely manner and liaising with Clients, Managers and Operatives alike.
- Keeping a diary of requested/allocated work and monitoring an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely, rescheduling where necessary for emergencies.
- Scheduling all work onto PDA’s or to Sub contractors using the correct job lengths and within specified timescales.
- Chasing orders that are awaiting materials with the Novus Team and rescheduling of follow‑on orders ensuring to update the client.
- Monitoring/acknowledging/rescheduling rejected works from subcontractor.
- Applying for work extension with the client.
- Liaising with Contracts Manager regarding repairs nearing completion target.
- Monitoring repairs to ensure completion within specified target.
- Dealing with internal and external communications and recording/reporting information as necessary.
- Ensuring all contract data, documentation and reports are accurate and produced on time.
About you
As a Helpdesk Planner, experience in communication both verbal and written are key along with confident planning/scheduling skills. It is imperative we schedule our operatives in the most resourceful way to meet our KPI’s. Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role.
As part of the recruitment process, we will be holding an assessment centre, date to be confirmed.
A little bit about us
Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 128‑year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions, we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.
Helpdesk Planner employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Planner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novus Property Solutions. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to planning and scheduling. Think about examples from your past experiences that highlight your organisational skills and ability to meet deadlines. We want to see how you can bring those skills to the Helpdesk Planner role!
✨Tip Number 3
Show off your tech skills! Since you'll be using company IT systems like Oneserve, be ready to discuss your proficiency with similar tools. If you have experience with scheduling software or databases, make sure to mention it during your chat with us.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, take the opportunity to ask about the team dynamics, training opportunities, or what a typical day looks like for a Helpdesk Planner. This shows your enthusiasm and helps you gauge if Novus is the right fit for you.
We think you need these skills to ace Helpdesk Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in planning and scheduling. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Communication Skills: Since great communication is key for this role, don’t forget to showcase your verbal and written skills in your application. Give examples of how you've effectively communicated in past roles.
Highlight Your IT Proficiency: We need someone who’s comfortable with IT systems, so mention any relevant software or tools you’ve used before. If you have experience with scheduling software, make it known!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Planner. Familiarise yourself with the key responsibilities like scheduling, communication, and using IT systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires great verbal and written communication, prepare examples from your past experiences where you effectively communicated with clients or team members. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use for scheduling and planning. This will highlight your ability to meet deadlines and keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
