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- Tasks: Lead operations for a dynamic property maintenance company, overseeing multi-million contracts.
- Company: Join Novus Property Solutions, a family-owned business with a rich 127-year heritage.
- Benefits: Attractive salary, annual bonus, company car, and generous holiday options.
- Why this job: Make a real impact in social housing while leading a passionate team.
- Qualifications: Experience in operations leadership, preferably in social housing, with strong stakeholder skills.
- Other info: Inclusive workplace that values diversity and encourages all to apply.
The predicted salary is between 36000 - 60000 £ per year.
Our Head of Operations is a pivotal senior leadership role in Novus. You will be the driving force behind the success of our Midlands region, overseeing several multi-million long-term contracts that offer both security and stability to the business. The region spans from Stoke on Trent, down to Birmingham and the West Midlands, across to Derby and Nottingham, with a total regional turnover circa £35m.
Focused on delivering high-quality planned refurbishment projects within Social Housing environments, you will set the vision for your region and lead a team of around 100 employees plus subcontractors. You’ll be supported by well-established teams, a Commercial team focused on regional cost control and financial performance, and an Operational team focused on delivering exceptional customer service, with health and safety embedded in everything we do.
What’s in it for you?
- Attractive salary & benefits
- Annual bonus
- Company Car with access to EV salary sacrifice scheme
- 27 Days Hols & BH plus the option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
Responsibilities:
- Drive operational performance and deliver excellent customer outcomes aligned to service level standards
- Oversee regional P&L, regularly reviewing commercials and reporting performance at Board level
- Provide clear vision, direction and goals, ensuring all teams understand their contribution
- Build long-term, strategic client relationships
- Provide regular strategic and operational updates to the Board
- Identify opportunities to expand services with existing clients and produce robust business cases for new work
- Use networks to identify new clients and services, presenting strong commercial proposals
- Ensure appropriate due diligence is completed ahead of all bids
- Champion talent development and succession planning across the region
About You:
- You’ll be an experienced senior Head of Operations leader, ideally with substantial experience within Social Housing.
- You will bring strategic foresight, commercial acumen, and a passion for delivering high-quality customer-centric services.
- You’ll be comfortable leading large teams, influencing stakeholders at all levels, and driving performance across diverse programmes of work.
- Strong stakeholder and client relationship skills
- A proven ability to lead, motivate and develop large operational teams
- A full UK driving licence and to undertake a DBS check
About Us:
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Head of Operations - Midlands employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Midlands
✨Network Like a Pro
Get out there and connect with people in the industry! Attend local events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Interview
Prepare for your interviews by researching the company and its values. Think about how your experience aligns with their goals, especially in social housing. We want you to showcase your leadership skills and passion for customer service – make sure to have examples ready!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your enthusiasm for the role and keeps you fresh in their minds. A little gratitude goes a long way, and we believe it can set you apart from other candidates.
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance of landing that dream job. It’s a straightforward process, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for at Novus!
We think you need these skills to ace Head of Operations - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in social housing and operational leadership, and don’t forget to showcase any relevant achievements that align with our vision at Novus.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can drive success in the Midlands region. Be genuine and let your personality come through!
Showcase Your Leadership Skills: We want to see how you’ve led teams and influenced stakeholders in the past. Share specific examples of how you’ve motivated large teams and delivered exceptional customer outcomes, as these are key to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Numbers
As a Head of Operations, you'll need to be comfortable discussing financial performance. Brush up on the regional P&L and be ready to talk about how you've driven operational performance in previous roles. Highlight specific figures or outcomes that demonstrate your impact.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading large teams. Think about examples where you've motivated and developed staff, especially in challenging situations. Be ready to share how you build relationships with stakeholders and clients, as this is crucial for the role.
✨Understand the Social Housing Landscape
Familiarise yourself with current trends and challenges in the social housing sector. Be prepared to discuss how you can contribute to high-quality customer-centric services and what innovative ideas you might bring to the table to enhance service delivery.
✨Prepare Strategic Insights
Think strategically about the future of the Midlands region. Prepare insights on potential opportunities for expanding services and how you would approach building long-term client relationships. This will show your foresight and readiness to drive growth in the role.
