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- Tasks: Be the go-to person for customer relations and ensure smooth communication on site.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours, travel opportunities, and a supportive work environment await you.
- Why this job: Make a real difference in social housing while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham - Typically working 37.5 hours per week Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And more…
An outline of your responsibility – Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
- Carry out face to face site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
About you
Previous working experience as a Contract/Resident/Tenant Liaison Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer in Derby employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer in Derby
✨Tip Number 1
Get to know the company inside out! Research Novus Property Solutions, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Contract Liaison Officer, you'll need to be a pro at building relationships. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Novus.
We think you need these skills to ace Contract Liaison Officer in Derby
Some tips for your application 🫡
Show Your Communication Skills: As a Contract Liaison Officer, your communication skills are key! Make sure to highlight any experience you have in customer-facing roles. We want to see how you can build relationships and keep everyone informed.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step!
Highlight Problem-Solving Abilities: We’re looking for someone who can handle challenges with ease. Share examples of how you've successfully resolved issues in past roles, especially in fast-paced environments. This will show us you can thrive in our dynamic setting!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer. Familiarise yourself with social housing, customer service principles, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples from your past experiences where you've successfully resolved issues or built relationships. Think about times when you went the extra mile for a customer or team member, as these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with complaints or coordinating with site teams. Practice your responses to common scenario-based questions, focusing on your problem-solving skills and ability to maintain positive relationships under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the company culture, ongoing training opportunities, or how success is measured in the role. Asking insightful questions shows your enthusiasm and helps you determine if the company is the right fit for you.