At a Glance
- Tasks: Be the voice of our customers, ensuring smooth communication and excellent service on site.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours, supportive environment, and opportunities for personal growth await you.
- Why this job: Make a real impact in social housing while building relationships and solving problems.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract Liaison Officer based in the Burton office, with the role working on site around Stoke on Trent if part-time. If full-time, the main location is Stoke with a little travel to Burton/Nottingham. Part-time hours are 22 - 25 hours per week over 3 or 4/5 days, while full-time hours are 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship-building skills, our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines, along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Working in social housing tenanted properties on external planned refurbishment works, mainly re-roofing including flat to pitched roofs in single dwellings or multi-occupancy buildings. Fast-paced and progressive, our people take responsibility and thrive in an environment where they are trusted, with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Holidays & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards, and more…
An outline of your responsibilities – Contract Liaison Officers:
- Responsible for supporting site or contract with liaison between customers, clients, and the wider community.
- Delivering and managing social value and excellent customer service are key parts of the overall service Novus provides to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills, and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer-focused service in a demanding public-facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments along with any relevant reporting required.
- Carry out face-to-face site visits with clients and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes, and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent customer service and social value impact to clients and for use in tendering new contracts.
- Promote all good news stories and initiatives with Marketing, ensuring we capture the good work we do.
About you:
Previous work experience as a Contract/Resident/Tenant Liaison Officer working on tenanted internal refurbishment works is preferred, with a social housing background. Working in a face-to-face customer service environment is essential as communication is key, along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence; checks will be completed along with a DBS check.
A little bit about us:
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions, we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning property maintenance company in this or another role.
Contract Liaison Officer (Full or Part time) employer: Novus Property Solutions
Novus Property Solutions is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where communication and relationship-building are key. With attractive benefits such as a competitive salary, generous holiday options, and opportunities for professional growth, our team members thrive in a fast-paced environment that values work-life balance and social responsibility. Join us in making a positive impact on communities while enjoying a fulfilling career in a family-owned business with a rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer (Full or Part time)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Novus Property Solutions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Novus Property Solutions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Novus Property Solutions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Novus Property Solutions. Apply directly through us to stand out!
We think you need these skills to ace Contract Liaison Officer (Full or Part time)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Novus Property Solutions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Contract Liaison Officer (Full or Part time), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Novus Property Solutions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Novus Property Solutions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
