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- Tasks: Support site teams and build relationships with customers in social housing projects.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and discounts on healthcare and lifestyle.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours, career growth opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Based: Leighton Buzzard office working on site around Cambridgeshire & Bedfordshire. Typically working 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers are at the core of what we do. With strong communication and relationship-building skills, you will help ensure teams work effectively and customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will enable you to solve problems and meet deadlines, knowing your work matters and positively impacts customers and communities.
You will work in Social Housing tenanted properties on planned refurbishment works including kitchen & bathroom replacements, windows, doors and electrical/boiler replacement schemes. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted, with a work/life balance that motivates and satisfies both at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 days holidays & Bank Holidays – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car allowance or fleet van
- Discounted healthcare scheme, high street & lifestyle discounts including Taste card
- A day paid volunteering per year, length of service awards, and more
Responsibilities
- Responsible for supporting site or contract with liaison between customers, clients and the wider community
- Delivering and managing social value and an excellent customer service as part of the overall service we provide to clients, with a passion to go the extra mile
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, ensuring alignment with the Social Value Act
- Deal with enquiries/issues relating to works delivered by site teams and sub-contractors.
- Act as the voice and face at contract and site level, with experience in delivering social value and customer-focused service in a demanding public-facing environment
- Establish an effective communications system to keep the site team informed while maintaining good relationships with customers and the Novus team
- Coordinate distribution and maintenance of information regarding upcoming and current works and contractual commitments, along with any relevant reporting
- Carry out face-to-face site visits with clients and customers
- Deal with complaints and resolve concerns in a positive manner
- Initiate/generate technical instructions, site notes and other observations through strong administration skills and knowledge of MS Office/internal systems
- Identify potential case studies showing excellent customer service and social value impact for use in tendering new contracts
- Promote good news stories and initiatives with Marketing, ensuring we capture the good work we do
Qualifications & About you
- Previous experience as a Contract/Resident/Tenant Liaison Officer working on tenanted refurbishment works (kitchen, bathrooms, windows, doors, electrical and gas replacements/upgrades) within social housing preferred
- Face-to-face customer service experience is essential; strong communication and confident presentation skills
- Proficient IT skills are essential to fulfil and develop the role
- Flexibility with regards to hours and travel
- Full UK Driving Licence (check will be completed) and DBS check
About us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain. We provide a combination of local knowledge and national strength as a social and environmentally responsible family-owned business with a rich 129-year heritage. We value people and are committed to building an inclusive and diverse workplace. We understand that candidates may not meet every criterion, so we encourage you to apply even if you do not meet all the criteria or hold all qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Novus Property Solutions, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Contract Liaison Officer, you'll need to build relationships and resolve issues. Role-play with a friend or family member to get comfortable with discussing customer service scenarios.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Novus Property Solutions.
We think you need these skills to ace Contract Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills: As a Contract Liaison Officer, strong communication is key. Make sure your application highlights your ability to connect with people and resolve issues effectively. Use examples from your past experiences to showcase how you’ve built relationships and tackled challenges.
Tailor Your Application: Don’t just send out a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Highlight Relevant Experience: If you’ve worked in social housing or have experience with refurbishment works, make sure to highlight that! We want to see how your background aligns with the responsibilities of the role. Don’t be shy about sharing your successes in similar positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer inside out. Familiarise yourself with social housing refurbishment works and the specific projects mentioned in the job description. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that demonstrate your ability to build relationships and resolve issues. Think of times when you’ve successfully handled customer complaints or facilitated communication between teams. Be ready to share these stories!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and problem-solving. Practice responding to scenarios where you need to manage conflicts or deliver bad news. This will show that you can think on your feet and handle the fast-paced environment they describe.
✨Highlight Your IT Proficiency
As the role requires proficient IT skills, be prepared to discuss your experience with MS Office and any other relevant systems. If you have examples of how you've used technology to improve processes or communication, make sure to mention them during the interview.
