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- Tasks: Support various teams while gaining hands-on experience in HR, IT, and customer service.
- Company: Join Novus Property Solutions, a family-owned business with over 128 years of experience.
- Benefits: Earn £8.00 per hour, enjoy 27 days leave, and receive paid college training.
- Other info: Inclusive workplace with excellent growth opportunities and a supportive mentor scheme.
- Why this job: Kickstart your career with a structured apprenticeship and real impact on customer success.
- Qualifications: GCSEs in Maths and English, basic IT skills, and a positive attitude.
The predicted salary is between 16640 - 16640 £ per year.
Location: Stoke-on-Trent
At Novus Property Solutions, we’re proud of our long history of developing apprentices and early careers talent. This year, we’re excited to offer a new role within our Head Office team in Stoke-on-Trent. As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.
About the Programme
You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college. During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands-on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.
What You’ll Be Doing
- Business knowledge and understanding - Learn our current processes and support continuous improvement across the service function.
- Customer journey - Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency.
- Stakeholder management - Build relationships with cross-functional teams and colleagues, including participating in meetings.
- Teamwork - Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
- Technology - Learn how to use our systems and technology tools to ensure the end-user experience is positive.
What’s in it for You
- Starting pay of £8.00 per hour (with annual increases)
- 37.5 hours per week, Monday to Friday (including day release)
- Paid day release to attend college
- Full on-the-job training
- Personal skills development
- Apprentice Buddy/Mentor Scheme
- Additional Benefits
- 27 days annual leave + 8 bank holidays
- Company pension scheme – up to 7.5%
- Discounted healthcare, high street & lifestyle discounts (including Tastecard)
- One paid volunteering day per year
- Length-of-service awards
What We’re Looking For
We are looking for motivated individuals who are eager to learn and develop their career, and who want to understand how our support teams help drive the success of Novus Property Solutions. Ideally, you will have: GCSEs in Maths and English (Grade 4–9 / A*–C), A Levels or a Level 3 qualification (or equivalent), and basic IT skills (including Microsoft Excel).
You will also:
- Have a strong work ethic and positive attitude
- Be keen to learn and develop new skills
- Have good communication and teamwork abilities
Please note: This apprenticeship is not suitable for candidates who already hold (or are studying towards) a Level 3 in Customer Service.
About Us
Novus Property Solutions is an award-winning, family-owned business with over 128 years of experience, delivering property maintenance, refurbishment, retrofit and compliance services across Great Britain. With 700+ colleagues in 19 locations, we combine local expertise with national strength. We put people and communities first, creating an inclusive workplace where everyone feels valued. You don’t need to tick every box to apply, if this role sounds right for you, we’d love to hear from you.
Application Deadline: Friday 05th June 2026 (may close early)
Recruitment Process: Telephone interviews 5–11th June 2026 Assessment centre Thursday 18th June 2026 (location: Stoke-on-Trent) Start date: August 2026
Business Services Support Apprentice employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Support Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novus Property Solutions. Understand their values, mission, and recent projects. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for learning and growing in the role come through. Talk about how excited you are to support the team and contribute to customer excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Services Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for learning and development shine through in your application. We want to see that you're excited about the opportunity to grow with us at Novus Property Solutions!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role. We love seeing candidates who take the time to connect their background with what we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Novus Property Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Novus Property Solutions. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the typical questions you might be asked, such as your understanding of customer service or how you work in a team. Prepare specific examples from your past experiences that demonstrate your skills and enthusiasm for the role.
✨Show Your Eagerness to Learn
As an apprentice, your willingness to learn is key. Be ready to discuss what new skills you hope to gain during the apprenticeship and how you plan to apply them. This will highlight your motivation and commitment to personal development.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you’re engaged and serious about your future with the company.