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- Tasks: Be the key link between customers and our teams, ensuring smooth communication and service delivery.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Why this job: Make a real difference in social housing while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours, travel opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Based in the Preston office, working on site around Lancashire, Greater Manchester, and occasionally Cumbria. Typically working 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship-building skills, our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines, along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing tenanted properties on planned refurbishment works including kitchen and bathroom replacements and window and door upgrades.
Fast-paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Holidays & Bank Holidays – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And more…
An outline of your responsibility – Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients, and the wider community.
- Delivering and managing Social Value and excellent Customer Service are key parts of the overall service Novus provides to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills, and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer-focused service in what can be a demanding public-facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments along with any relevant reporting required.
- Carry out face-to-face site visits with clients and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes, and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.
About You
Previous working experience as a Contract/Resident/Tenant Liaison Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face-to-face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence; checks will be completed along with a DBS check.
A Little Bit About Us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions, we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Site Contract Liaison Specialist – Social Housing in Burnley employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Contract Liaison Specialist – Social Housing in Burnley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novus Property Solutions. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Site Contract Liaison Specialist, you'll need to be a pro at building relationships. Try role-playing common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Site Contract Liaison Specialist – Social Housing in Burnley
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about liaising with customers and clients, make sure to highlight your communication skills in your application. Share examples of how you've built relationships and resolved issues in previous roles.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the specific skills and experiences that match the Site Contract Liaison Specialist role. We want to see how your background fits with our focus on social housing and customer service.
Be Genuine: We love authenticity! When writing your cover letter, let your personality shine through. Explain why you’re passionate about social housing and how you can contribute to our mission at Novus Property Solutions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Site Contract Liaison Specialist. Familiarise yourself with social housing, refurbishment works, and the importance of customer service in this context. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication and relationship building, prepare examples from your past experiences where you've successfully resolved issues or built strong relationships with customers. Be ready to discuss how you would handle difficult situations, as this will demonstrate your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage complaints or coordinate with site teams. Think about specific instances where you've had to deal with similar challenges and how you approached them. This will highlight your practical experience and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to social value initiatives or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.