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- Tasks: Support site teams and build relationships with customers in social housing projects.
- Company: Join Novus Property Solutions, a dynamic and award-winning family-owned business.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours, travel opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Based: Preston office working on Site around Lancashire, Greater Manchester and occasionally Cumbria – typically 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively, your great communication and relationship‑building skills help keep our customers happy. Your experience in a customer‑facing environment, along with ongoing training and development, will give you the ability to solve problems, meet deadlines, and positively impact your customers and communities. You will work in Social Housing tenanted properties on planned refurbishment works including kitchen & bathroom replacements and window and door upgrades.
Fast‑paced and progressive, our people take responsibility and thrive in an environment where they are trusted, with a work/life balance that motivates and satisfies them at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 days holiday & bank holidays – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car allowance or fleet van
- Discounted healthcare scheme
- High‑street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length‑of‑service awards
An outline of your responsibility
- Responsible for supporting the site or contract with liaison between customers, clients and the wider community.
- Delivering and managing social value and excellent customer service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added‑value contractual commitments, including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Deal with enquiries/issues relating to varying works delivered by our site teams and sub‑contractors.
- Act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer‑focused service in a demanding public‑facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with customers and the Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments, along with any relevant reporting required.
- Carry out face‑to‑face site visits with client and customers.
- Deal with complaints and resolve concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent customer service and social value impact to clients, for use in tendering new contracts.
- Promote all good news stories and initiatives with marketing, ensuring we capture the good work we do.
About You
- Previous working experience as a Contract/Resident/Tenant Liaison Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades, is preferred.
- Working in a face‑to‑face customer service environment is essential; communication and confident presentation skills are key.
- Your ability to be proficient in IT is also essential to fulfil and develop the role.
- Flexibility is essential with regards to hours and travel.
- The role requires a Full UK Driving Licence; a DBS check will be completed.
A Little Bit About Us
Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 129‑year heritage, delivering bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people and are committed to building an inclusive and diverse workplace that enables our staff to bring their full selves to work. We understand that many applicants may not meet all the criteria laid out in the advert, so we encourage you to apply even if you do not meet every requirement. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.
Contract Liaison Officer in Burnley employer: Novus Property Solutions
Contact Detail:
Novus Property Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Novus Property Solutions. Check out their social media and website to understand their values and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contract Liaison Officer, you'll need to be a pro at building relationships. Try role-playing common interview questions with a friend or family member to boost your confidence and refine your responses. Remember, clear and confident communication is key!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate how you can positively impact customers and communities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Contract Liaison Officer in Burnley
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about liaising with customers and clients, make sure your application highlights your communication skills. Use examples from your past experiences to show how you've effectively interacted with people in a customer-facing environment.
Tailor Your CV and Cover Letter: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention your experience in social housing and any relevant projects you've worked on.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your key points stand out. We appreciate straightforward communication, so make it easy for us to see why you're the right fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Novus Property Solutions!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer inside out. Familiarise yourself with social housing refurbishments and the specific projects Novus is involved in. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since this role is all about building relationships, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you successfully resolved customer issues or improved client relationships. Practising these scenarios can help you articulate your points clearly during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential challenges you might encounter as a Contract Liaison Officer and how you would handle them. This shows that you can think on your feet and are ready for the fast-paced environment.
✨Highlight Your IT Proficiency
As the role requires good IT skills, be ready to discuss your experience with MS Office and any other relevant systems. You could even mention specific instances where your tech skills helped streamline processes or improve communication. This will reassure the interviewers that you can handle the administrative side of the job effectively.