At a Glance
- Tasks: Be the go-to person for customer relations in social housing projects.
- Company: Join a dynamic team focused on community impact and customer satisfaction.
- Benefits: Enjoy 27 days holiday, a pension scheme, and health discounts.
- Other info: Flexible hours and travel opportunities in a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Based: Birmingham office working on sites across West Midlands, Worcester and Nottingham – typically 37.5 hours per week Monday to Friday. Our Contract Liaison Officers sit at the core and heart of everything we do, ensuring our teams work effectively. Your communication and relationship‑building skills keep our customers happy. Your experience in a customer‑facing environment and ongoing training will allow you to solve problems, meet deadlines and positively impact customers and communities.
You’ll support tenanted social housing properties on planned refurbishment works, including fire door upgrade, replacements in multi‑occupancy buildings and passive fire protection measures. Fast‑paced and progressive, our people thrive in an environment where they are trusted. Work/life balance gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits
- 27 days holidays and bank holidays – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car allowance or fleet van
- Discounted healthcare scheme, high‑street & lifestyle discounts including Taste card
- A day of paid volunteering per year
- Length of service awards and more.
Responsibilities
- Support site or contract with liaison between customers, clients and the wider community.
- Deliver and manage social value and excellent customer service, going the ‘extra mile’.
- Lead on delivering all added‑value contractual commitments, including planning and diarising community, skills and employment initiatives, in line with the Social Value Act.
- Deal with enquiries/issues related to varying works delivered by site teams and sub‑contractors, acting as the ‘voice and face’ at contract and site level.
- Establish an effective communications system to keep the site team informed while maintaining good relationships with customers and the Novus team.
- Coordinate distribution and maintain information regarding upcoming and current works and contractual commitments, along with any relevant reporting required.
- Carry out face‑to‑face site visits with clients and customers.
- Deal with complaints and resolve concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent customer service and social value impact for use in tendering new contracts.
- Promote good news stories and initiatives with marketing, ensuring we capture the good work we do.
About you
- Previous experience as a Contract/Resident/Tenant Liaison officer on tenanted internal refurbishment works, preferably with a social housing background.
- Face‑to‑face customer service experience is essential, as is strong communication and confident presentation skills.
- Proficiency in IT and good knowledge of MS Office/internal systems is required.
- Flexibility with hours and travel is essential.
- A full UK driving licence is required; a DBS check will be completed.
Social Housing Contract Liaison Specialist in Birmingham employer: Novus Property Solutions
As a Social Housing Contract Liaison Specialist based in our Birmingham office, you will join a dynamic and supportive team dedicated to enhancing communities across the West Midlands, Worcester, and Nottingham. We pride ourselves on fostering a work culture that values trust, work/life balance, and employee development, offering attractive benefits such as 27 days of holiday, a company pension scheme, and opportunities for paid volunteering. With a focus on customer satisfaction and social value, you will have the chance to make a meaningful impact while enjoying a rewarding career in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing Contract Liaison Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or at local events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and clients, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Social Housing Contract Liaison Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Social Housing Contract Liaison Specialist. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about social housing and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your strong communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Novus Property Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of social housing and the specific responsibilities of a Contract Liaison Officer. Brush up on the Social Value Act and be ready to discuss how you can deliver added value in your role.
✨Show Off Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully resolved customer issues or improved communication in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or coordinating with site teams. Think through your past experiences and be ready to share how you approached similar challenges.
✨Demonstrate Your Passion for Community Impact
This role is about making a positive difference in communities. Be prepared to discuss any initiatives you've been involved in that showcase your commitment to social value and customer satisfaction.
