At a Glance
- Tasks: Be the key communicator between customers and teams, ensuring smooth operations on exciting retrofit projects.
- Company: Join a progressive company focused on social value and community impact.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours and a dynamic work environment with great career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 € per year.
Based: Bristol or Basingstoke office; Site Based covering Newbury, Royal Wootton Basset, Chippenham and surrounding areas. Typically working 37.5 hours, 8.30am – 5.00pm.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Working in a tenanted social housing environment, delivering an exciting new retrofit scheme including Solar Panels, insulation, ventilation, window and door replacements.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. Mainly site based role, with office presence on a weekly basis to complete administration tasks.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And more…
An outline of your responsibility – Contract Liaison Officer
- Responsible for supporting site or contract with liaison between customers, clients and wider community.
- Delivering and managing Social Value and an excellent Customer Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
- You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments.
- Carry out site visits with client and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Manage any reporting required for the Contracts.
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.
About you
Working as a Contract/Tenant/Resident Liaison Officer, experience in communication is key along with confident presentation skills, ideally in a tenanted social housing environment. Your ability to be proficient in IT is also essential to fulfil and develop the role, along with an understanding of retrofit compliance documentation would be desirable for the role, attention to detail is a must. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check will be completed.
Contract Liaison Officer (Retrofit works) in Swindon employer: Novus Property Solutions Ltd.
As a Contract Liaison Officer with us, you'll be at the forefront of impactful social housing projects in the vibrant areas of Bristol and Basingstoke. We pride ourselves on fostering a supportive work culture that values your contributions, offering extensive training and development opportunities to help you grow in your career. With an attractive salary, generous holiday options, and a range of employee benefits including a discounted healthcare scheme and a commitment to work/life balance, we ensure that our team feels motivated and fulfilled both professionally and personally.
Contact Detail:
Novus Property Solutions Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer (Retrofit works) in Swindon
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, consider doing mock interviews with friends or family. Focus on how you can convey your customer service experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Contract Liaison Officer (Retrofit works) in Swindon
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about liaising with customers and teams, make sure to highlight your communication skills in your application. Share examples of how you've built relationships and resolved issues in previous roles.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Contract Liaison Officer role. Mention your experience in social housing and any relevant projects you've worked on that align with our retrofit schemes.
Be Clear About Your Experience:We want to see your experience in customer-facing environments. Be clear about your past roles and how they’ve prepared you for this position. Use bullet points to make it easy for us to see your achievements!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role.
How to prepare for a job interview at Novus Property Solutions Ltd.
✨Know Your Retrofit Stuff
Make sure you brush up on your knowledge of retrofit works, especially in social housing. Understand the key components like solar panels, insulation, and ventilation. This will show that you're not just interested in the role but also have a genuine understanding of what it entails.
✨Show Off Your Communication Skills
As a Contract Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully resolved issues or built strong relationships with customers. This will demonstrate your ability to thrive in a customer-facing environment.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with complaints or coordinating site visits. Think through potential scenarios beforehand and have a structured approach ready to showcase your problem-solving skills.
✨Highlight Your IT Proficiency
Since being proficient in IT is essential for this role, be prepared to discuss your experience with relevant software and tools. Mention any specific systems you've used in the past that relate to project management or customer relationship management.
