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For Companies At a Glance
- Tasks: Support various teams while gaining hands-on experience in HR, IT, and Customer Service.
- Company: Join Novus Property Solutions, a family-owned business with over 128 years of experience.
- Benefits: Earn £8.00 per hour, enjoy 27 days leave, and receive paid college training.
- Other info: Be part of an inclusive team that values your growth and development.
- Why this job: Kickstart your career with a structured apprenticeship and real-world experience.
- Qualifications: GCSEs in Maths and English, basic IT skills, and a positive attitude.
The predicted salary is between 16640 - 16640 £ per year.
At Novus Property Solutions, we are proud of our long history of developing apprentices and early careers talent. This year, we are excited to offer a new role within our Head Office team in Stoke-on-Trent. As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.
About the Programme
You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college. During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands-on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.
What You’ll Be Doing
- Business knowledge and understanding – Learn our current processes and support continuous improvement across the service function.
- Customer journey – Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency.
- Stakeholder management – Build relationships with cross-functional teams and colleagues, including participating in meetings.
- Teamwork – Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
- Technology – Learn how to use our systems and technology tools to ensure the end-user experience is positive.
What’s in it for You
- Starting pay of £8.00 per hour (with annual increases)
- 37.5 hours per week, Monday to Friday (including day release)
- Paid day release to attend college
- Full on-the-job training
Additional Benefits
- 27 days annual leave + 8 bank holidays
- Company pension scheme – up to 7.5%
- Discounted healthcare, high street & lifestyle discounts (including Tastecard)
- One paid volunteering day per year
- Length-of-service awards, and more.
What We’re Looking For
We are looking for motivated individuals who are eager to learn and develop their career, and who want to understand how our support teams help drive the success of Novus Property Solutions. Ideally, you will have: GCSEs in Maths and English (Grade 4-9 / A*-C), A Levels or a Level 3 qualification (or equivalent), and basic IT skills (including Microsoft Excel). You will also:
- Have a strong work ethic and positive attitude
- Be keen to learn and develop new skills
- Have good communication and teamwork abilities
Please note: This apprenticeship is not suitable for candidates who already hold (or are studying towards) a Level 3 in Customer Service.
About Us
Novus Property Solutions is an award-winning, family-owned business with over 128 years of experience, delivering property maintenance, refurbishment, retrofit and compliance services across Great Britain. With 700+ colleagues in 19 locations, we combine local expertise with national strength. We put people and communities first, creating an inclusive workplace where everyone feels valued. You don’t need to tick every box to apply, if this role sounds right for you, we’d love to hear from you.
Apply Now – Don’t miss this opportunity to build a successful career with Team Novus.
Application Deadline: Friday 05th June 2026 (may close early)
Business Services Support Apprentice in Stoke-on-Trent employer: Novus Property Solutions Ltd.
Contact Detail:
Novus Property Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Support Apprentice in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novus Property Solutions. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and experiences align with the role of Business Services Support Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork skills! Since this role involves working closely with others, be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to work well in a team will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Services Support Apprentice in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for learning and developing shine through. We want to see that you're excited about the opportunity to join our team and grow with us!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your teamwork, communication, and IT skills—this will help us see you as a great fit!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon to ensure we can easily understand your points. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us track your application efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Novus Property Solutions Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Novus Property Solutions. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around teamwork, customer service, and your motivation for applying. Practise your answers, focusing on how your skills and experiences align with the role of a Business Services Support Apprentice.
✨Showcase Your Communication Skills
As this role involves working closely with various teams, demonstrate your communication abilities during the interview. Be clear and concise in your responses, and don’t hesitate to ask questions if you need clarification on something.
✨Express Your Eagerness to Learn
Make sure to convey your enthusiasm for learning and developing new skills. Share examples of how you've approached learning in the past, whether through school, work, or personal projects, to highlight your commitment to growth.