Contract Liaison Officer (Full or Part time)

Based: Burton office, role working on Site around Stoke on Trent if part time, if full time Stoke in the main with a little travel to Burton/Nottingham.

Part time 22 - 25 hours per week either over 3 or 4/5 days. Full time working 37.5 hours per week Monday to Friday.

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.

Working in Social Housing Tenanted properties on external planned refurbishment works mainly re roofing including flat to pitched roofs in single dwellings or multi occupancy buildings. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What's in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH - option to buy or sell holidays
• Company pension scheme - up to 7.5%
• Car Allowance or Fleet Van
• Discounted Healthcare Scheme
• High street & lifestyle discounts including Taste card
• A day paid volunteering per year
• Length of service awards

Responsibilities

• Responsible for supporting site or contract with liaison between customers, clients and wider community.
• Delivering and managing Social Value and an excellent Customer Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'.
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
• You will act as the voice and face at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers.
• Dealing with complaints and resolving concerns in a positive manner.
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.

About you

• Previous work experience as a Contract/Resident/Tenant Liaison officer working on Tenanted internal refurbishment works in the main, Social Housing background preferred.
• Working in a face to face customer service environment is essential as communication is key along with confident presentation skills.
• Your ability to be proficient in IT is also essential to fulfil and develop the role.
• Flexibility is essential with regards to hours and travel.
• The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check.