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- Tasks: Be the key communicator between customers and teams, ensuring smooth operations in social housing projects.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours, a full UK driving licence required, and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Based on site around Solihull and surrounding area - Typically working 37.5 hours per week Monday to Friday. Contract Liaison Officers sit at the core and heart of everything we do, ensuring that our teams are working effectively. Your great communication and relationship building skills will help keep our customers happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines, knowing that what you are doing matters and positively impacts your customers and communities.
Working in Social Housing tenanted properties and communal areas on planned external refurbishment works typically on blocks of flats, including envelope works, windows, doors, groundworks, fencing and cyclical maintenance schemes. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 days holiday & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car allowance or fleet van
- Discounted healthcare scheme
- High-street & lifestyle discounts including Taste Card
- A day paid volunteering per year
- Length of service awards
- And more…
Contract Liaison Officers – Responsibilities
- Responsible for supporting site or contract with liaison between customers, clients and wider community.
- Delivering and managing social value and excellent customer service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping them in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
- Act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer-focused service in a demanding public facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
- Carry out face-to-face site visits with client and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent customer service and social value impact to clients and for use in tendering new contracts.
- Promote all good news stories and all initiatives with marketing, ensuring we capture the good work we do.
About you
- Previous working experience as a Contract/Resident/Tenant Liaison Officer working on social housing tenanted properties delivering internal or external refurbishments/upgrades preferred.
- Working in a face-to-face customer service environment is essential as communication is key along with confident presentation skills.
- Your ability to be proficient in IT is also essential to fulfil and develop the role.
- Flexibility is essential with regards to hours and travel.
- The role requires you to hold a Full UK Driving Licence check.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer employer: Novus Property Solutions Ltd
Contact Detail:
Novus Property Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Novus Property Solutions. Check out their social media and website to understand their values and what they stand for. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Contract Liaison Officer, you'll need to be a pro at building relationships. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Contract Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills: As a Contract Liaison Officer, your communication skills are key! Make sure to highlight any experience you have in customer-facing roles and how you've built relationships in the past. We want to see how you can connect with our customers and make them happy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. We love seeing candidates who understand what we do and how they can contribute.
Highlight Problem-Solving Experience: We’re looking for someone who can handle challenges with ease. Share examples of how you've solved problems in previous roles, especially in fast-paced environments. This will show us that you can thrive in our dynamic workplace.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Novus Property Solutions.
How to prepare for a job interview at Novus Property Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer inside out. Familiarise yourself with social housing, refurbishment works, and the importance of customer service in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since communication is key for this role, prepare examples from your past experiences where you've successfully resolved issues or built strong relationships with customers. Be ready to discuss how you would handle difficult situations and maintain positive interactions with clients and the community.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. Highlight your ability to think on your feet and come up with effective solutions, especially in a fast-paced environment. This will show that you can thrive in the dynamic setting of Novus Property Solutions.
✨Be Ready to Discuss Social Value
Understand the concept of social value and be prepared to discuss how you can contribute to it in this role. Bring examples of how you've previously delivered social value in your work, and express your passion for making a positive impact in the community. This aligns perfectly with Novus's mission and values.