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- Tasks: Be the key communicator between customers and site teams, ensuring smooth operations.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours, a full UK driving licence required, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Based: Bristol or Basingstoke office; Site Based covering Newbury, Royal Wootton Basset, Chippenham and surrounding areas. Typically working 37.5 hours, 8.30am – 5.00pm.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Working in a tenanted social housing environment, delivering an exciting new retrofit scheme including Solar Panels, insulation, ventilation, window and door replacements.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
Mainly site based role, with office presence on a weekly basis to complete administration tasks.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme
- High street & lifestyle discounts including Taste card
- A day paid volunteering per year
- Length of service awards
- And more…
An outline of your responsibility – Contract Liaison Officer
- Responsible for supporting site or contract with liaison between customers, clients and wider community.
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
- You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments.
- Carry out site visits with client and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Manage any reporting required for the Contracts.
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.
About you
Working as a Contract/Tenant/Resident Liaison Officer, experience in communication is key along with confident presentation skills, ideally in a tenanted social housing environment. Your ability to be proficient in IT is also essential to fulfil and develop the role, along with an understanding of retrofit compliance documentation would be desirable for the role, attention to detail is a must. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check will be completed.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Contract Liaison Officer (Retrofit works) in Basingstoke employer: Novus Property Solutions Ltd.
Contact Detail:
Novus Property Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer (Retrofit works) in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your communication skills and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the Contract Liaison Officer position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at Novus Property Solutions. Plus, it shows you’re serious about the opportunity!
We think you need these skills to ace Contract Liaison Officer (Retrofit works) in Basingstoke
Some tips for your application 🫡
Show Your Communication Skills: As a Contract Liaison Officer, your communication skills are key! Make sure to highlight any experience you have in customer-facing roles and how you've built relationships in the past. We want to see how you can connect with our customers and make their experience better.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the role. Mention your experience with social housing and retrofit works, as this will show us you understand what we do and how you can contribute.
Be Yourself: We value authenticity at StudySmarter, so don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any relevant experiences that demonstrate your commitment to making a positive impact in the community.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re genuinely interested in joining our team at Novus Property Solutions.
How to prepare for a job interview at Novus Property Solutions Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Liaison Officer and the specifics of the retrofit works. Familiarise yourself with the types of projects Novus Property Solutions undertakes, especially in social housing. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication and relationship building, prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Be ready to discuss how you would handle enquiries and complaints in a positive manner.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. Highlight your ability to meet deadlines while maintaining a high level of customer service. This is crucial for a fast-paced environment like Novus, so be prepared to share relevant stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how Novus measures success in delivering social value. This not only shows your interest but also helps you gauge if the company is the right fit for you.