At a Glance
- Tasks: Coordinate reactive repairs and schedule trades in a fast-paced environment.
- Company: Join Novus Property Solutions, a leader in social housing solutions.
- Benefits: Gain valuable experience, develop IT skills, and make a community impact.
- Other info: Opportunity to grow in a dynamic and supportive work environment.
- Why this job: Be part of a team that ensures timely repairs and excellent customer service.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 22050 - 26950 £ per year.
Novus Property Solutions Limited is seeking a Helpdesk Planner to coordinate reactive repairs within our social housing framework in Warrington.
You will input repair requests using Oneserve, schedule trades and liaise with clients, managers and operatives to keep contracts on track.
You’ll work in a fast-paced planning environment, developing IT fluency, monitoring dashboards, and ensuring timely completion of jobs while delivering excellent customer service and community impact.
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Reactive Repairs Planner & Scheduler in Warrington employer: Novus Property Solutions Limited
As a Contract Liaison Officer with us, you'll be at the forefront of fostering strong relationships and delivering exceptional customer service within the community. Our supportive work culture prioritises employee growth, offering opportunities for professional development and a generous benefits package, including 27 days of holiday, a company pension scheme, and a day of paid volunteering each year. Join us in making a meaningful impact while enjoying a rewarding career in a dynamic environment.
Contact Details:
Novus Property Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Repairs Planner & Scheduler in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novus Property Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novus Property Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reactive Repairs Planner & Scheduler in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novus Property Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Novus Property Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novus Property Solutions Limited!
How to prepare for a job interview at Novus Property Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
