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- Tasks: Support various teams and improve customer service processes while gaining hands-on experience.
- Company: Join Novus Property Solutions, a leader in developing apprentices and early careers talent.
- Benefits: Earn ÂŁ8.00 per hour, enjoy 27 days leave, and receive paid college training.
- Other info: Enjoy a collaborative culture with mentorship and excellent growth opportunities.
- Why this job: Kickstart your career with a structured apprenticeship and real-world experience in a supportive environment.
- Qualifications: GCSEs in Maths and English, A Levels or Level 3 qualification, and basic IT skills.
The predicted salary is between 16640 - 16640 ÂŁ per year.
At Novus Property Solutions, we’re proud of our long history of developing apprentices and early careers talent. This year, we’re excited to offer a new role within our Head Office team in Stoke‑on‑Trent. As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.
You will begin by working towards a Level 3 Customer Service qualification over a 24‑month programme, supported by paid day release at college. During the programme, you will follow a structured development plan with planned rotations across the back‑office functions that keep the business running. You’ll gain hands‑on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.
Responsibilities
- Learn our current processes and support continuous improvement across the service function.
- Understand and evaluate the customer journey, identify challenges, and suggest improvements to support customer excellence and efficiency.
- Build relationships with cross‑functional teams and colleagues, including attending meetings.
- Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
- Learn how to use our systems and technology tools to ensure the end‑user experience is positive.
Qualifications
- GCSEs in Maths and English (Grade 4‑9 / A‑C).
- A Levels or a Level 3 qualification (or equivalent), and basic IT skills (including Microsoft Excel).
- Strong work ethic and positive attitude.
- Keenness to learn and develop new skills.
- Good communication and teamwork abilities.
Disability‑Confident
This apprenticeship is not suitable for candidates who already hold (or are studying towards) a Level 3 in Customer Service. Disability‑confident employers generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Benefits
- Starting pay of ÂŁ8.00 per hour (with annual increases).
- 37.5 hours per week, Monday to Friday (including day release).
- Paid day release to attend college.
- Full on‑the‑job training.
- Personal skills development.
- Apprentice Buddy/mentor scheme.
- Additional benefits: 27 days annual leave + 8 bank holidays.
- Company pension scheme – up to 7.5%.
- Discounted healthcare, high street & lifestyle discounts (including Tastecard), one paid volunteering day per year, length‑of‑service awards, and more.
Business Services Support Apprentice in Stoke-on-Trent employer: Novus Property Solutions Limited
Contact Detail:
Novus Property Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Support Apprentice in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Novus Property Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Services Support Apprentice role.
✨Tip Number 2
Prepare for the interview by researching Novus and understanding their values. Think about how your skills and experiences align with their mission, especially in customer service and teamwork.
✨Tip Number 3
Practice common interview questions with a friend or family member. Focus on showcasing your enthusiasm for learning and your ability to work collaboratively, as these are key for this apprenticeship.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Novus team.
We think you need these skills to ace Business Services Support Apprentice in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Business Services Support Apprentice role. Highlight your relevant skills and experiences that align with the job description, especially your communication and teamwork abilities.
Show Your Enthusiasm: Let your passion for learning and developing new skills shine through in your application. We love candidates who are eager to grow and contribute to our team, so don’t hold back on expressing your excitement about the opportunity!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications and motivations without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Novus Property Solutions Limited
✨Know the Company Inside Out
Before your interview, take some time to research Novus Property Solutions. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Teamwork Skills
As a Business Services Support Apprentice, you'll be working closely with various teams. Be prepared to discuss examples of how you've successfully collaborated with others in the past. Highlight your communication skills and your ability to build relationships.
✨Prepare for Customer Service Scenarios
Since this role involves understanding the customer journey, think about times when you've dealt with customer service challenges. Prepare to share these experiences and how you suggested improvements or handled difficult situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you learn more about the role. Consider asking about the training process, what a typical day looks like, or how success is measured in the apprenticeship.