Contract Liaison Officer in Solihull

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Responsibilities

• Responsible for supporting site or contract with liaison between customers, clients and wider community.
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'.
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
• You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team.
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers.
• Dealing with complaints and resolving concerns in a positive manner.
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do.

Qualifications & Experience

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.

• Working in Social Housing Tenanted properties and communal areas on planned external refurbishment works typically on blocks of flats, including envelope works, windows, doors, groundworks, fencing and cyclical maintenance schemes.
• Previous working experience as a Contract/Resident/Tenant Liaison Officer working on Social Housing tenanted properties delivering internal or external refurbishments/upgrades preferred.
• Working in a face to face customer service environment is essential as communication is key along with confident presentation skills.
• Ability to be proficient in IT.
• Flexibility is essential with regards to hours and travel.
• The role requires you to hold a Full UK Driving Licence check and be Disability Confident.

Working Conditions

Flexibility with hours and travel. "Full UK Driving Licence" check and Disability Confident required.

Inclusion and EEO

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

About Novus Property Solutions

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 129‑years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. We value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.

What’s In It For You?

• Attractive salary & benefits to suit you.
• 27 Days Hols & BH – option to buy or sell holidays.
• Company pension scheme – up to 7.5%.
• Car Allowance or Fleet Van.
• Discounted Healthcare Scheme, high street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….