At a Glance
- Tasks: Be the go-to person for customer relations and ensure smooth communication across teams.
- Company: Join a dynamic team focused on social value and community impact.
- Benefits: Enjoy 27 days holiday, a pension scheme, and lifestyle discounts.
- Other info: Flexible hours and travel, with opportunities for personal growth.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. As a liaison between customers, clients and the wider community, you will support the site or contract.
Responsibilities
- Delivering and managing Social Value and excellent Customer Service as key parts of the overall service Novus provides to our clients.
- Lead on delivering all added value contractual commitments including planning and scheduling community, skills and employment initiatives in line with the Social Value Act.
- Deal with enquiries/issues related to varying works delivered by our site teams and sub‑contractors, acting as the "voice and face" at a contract and site level.
- Establish an effective communications system to keep all the site team informed while maintaining good relationships with customers and the Novus team.
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments, including relevant reporting.
- Carry out face‑to‑face site visits with clients and customers.
- Deal with complaints and resolve concerns in a positive manner.
- Initiate and generate technical instructions, site notes and other site observations through excellent administration skills and knowledge of MS Office/internal systems.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Promote good news stories and initiatives with Marketing to capture the good work we do.
Qualifications
- Previous working experience as a Contract/Resident/Tenant Liaison Officer on tenanted social housing properties, delivering internal or external refurbishments/upgrades.
- Experience in a customer‑facing environment and confident presentation skills.
- Proficiency in IT and Microsoft Office.
- Flexibility with respect to hours and travel.
- Full UK Driving Licence (a driving licence check will be completed along with a DBS check).
- Ability to solve problems and meet deadlines, with knowledge that your work positively impacts customers and communities.
- Experience working in Social Housing Tenanted properties on planned refurbishment works including kitchen & bathroom replacements and window and door upgrades.
Benefits
- Attractive salary & benefits to suit you.
- 27 days Hols & BH - option to buy or sell holidays.
- Company pension scheme - up to 7.5%.
- Car allowance or fleet van.
- Discounted Healthcare Scheme.
- High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.
Disability Confident Employer
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Contract Liaison Officer in Morecambe employer: Novus Property Solutions Limited
At Novus, we pride ourselves on being an exceptional employer, offering a supportive work culture that values communication and relationship building. As a Contract Liaison Officer, you will enjoy a range of benefits including an attractive salary, generous holiday options, and a company pension scheme, all while contributing to meaningful community initiatives. Our commitment to employee growth and well-being, alongside our status as a Disability Confident Employer, makes Novus a rewarding place to advance your career in social housing.
Contact Detail:
Novus Property Solutions Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer in Morecambe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contract Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on their latest news and job opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and relationship management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for the role and the company. Don’t forget to tailor your approach to highlight your experience in social housing and customer service!
We think you need these skills to ace Contract Liaison Officer in Morecambe
Some tips for your application 🫡
Show Off Your Communication Skills:As a Contract Liaison Officer, your communication skills are key! Make sure to highlight any experience you have in building relationships and resolving issues. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific requirements of this role. Mention your experience with social housing and how it relates to the responsibilities listed in the job description.
Highlight Your Problem-Solving Skills:We want to see how you tackle challenges! Include examples of how you've successfully resolved complaints or issues in previous roles. This will show us that you can handle the demands of being the 'voice and face' at a contract level.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Novus Property Solutions Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Liaison Officer. Familiarise yourself with the Social Value Act and how it relates to customer service and community initiatives. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a liaison officer, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or dealt with complaints. Be ready to discuss these examples, highlighting your approach and the positive outcomes. This will showcase your ability to handle challenges, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
