At a Glance
- Tasks: Lead a team to provide exceptional patient services and support operational delivery.
- Company: Join Novus Health, a trusted provider of NHS funded services.
- Benefits: Enjoy 28 days leave, competitive pay, and wellness perks.
- Other info: Dynamic environment with opportunities for growth and professional development.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for patient-centred care.
The predicted salary is between 37000 - 44000 £ per year.
Are you ready to lead a team who make a real difference to patients every day? Do you enjoy supporting others, solving problems, and keeping services running smoothly? If so, this could be the perfect opportunity for you. Novus Health is a trusted provider of NHS funded services, supporting thousands of patients each year. From physiotherapy and dermatology to minor surgery and hearing care, we deliver care that is accessible, compassionate, and centred around patient experience.
We are looking for a Patient Services Team Lead to support our multi‑skilled Patient Services Team across reception, call handling, and referral management. The postholder will play a key role in ensuring patients receive a seamless, friendly, and efficient service from the moment they contact us. This is a hands‑on leadership role, combining team support with day‑to‑day operational delivery. By coaching and developing staff, supporting service performance, and working alongside the team, you will help us maintain high standards of patient access and communication across all our services.
Key responsibilities of the role include:
- Leading, supporting and developing a multi‑skilled team who deliver reception, call handling, and referral management functions.
- Working alongside the team to provide hands‑on support, including taking calls, covering reception and processing referrals when needed.
- Monitoring service performance, including call wait times, patient access, and referral workflows, and contributing to improvements in how we work.
- Supporting the Facilities Manager with day‑to‑day building coordination to ensure a safe, smooth, and welcoming environment for patients and staff.
The ideal candidate will be calm, organised, and confident supporting others in a busy environment. They will enjoy being part of the team, have excellent communication skills and be committed to delivering high‑quality, patient‑centred care.
Why Join Novus Health?
Joining Novus Health means being part of a supportive, collaborative team where your work makes a real difference. We provide opportunities for ongoing training and professional development and promote a positive work‑life balance. Benefits include:
- 28 days annual leave plus 8 bank holidays, and your birthday off
- Real Living Wage and Real Living Pension employer
- Reimbursement of professional memberships
- Family and friends vouchers (10% off Novus Hearing)
- Organisational health and wellbeing scheme
- Cycle to work scheme
- Charity volunteering days – up to two per annum
This is a fantastic opportunity to grow within a dynamic and patient‑focused team. If you’re ready to take the next step in your career and want to be part of a service that helps patients Get Better and Stay Better, we’d love to hear from you.
Patient Services Team Lead in Wakefield employer: Novus Health Ltd
Novus Health is an exceptional employer that prioritises the well-being of both its staff and patients, fostering a collaborative and supportive work environment. With a strong commitment to professional development, generous benefits including 28 days of annual leave, and a focus on work-life balance, employees are empowered to thrive while making a meaningful impact in the healthcare sector. Join us in delivering compassionate, patient-centred care and enjoy the unique advantages of being part of a dedicated team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Team Lead in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Novus Health on LinkedIn. A friendly chat can give you insider info about the team culture and what they really value in a Patient Services Team Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and patient care. Think about specific examples from your past that showcase your problem-solving skills and ability to support a team.
✨Tip Number 3
Show your passion for patient-centred care during the interview. Share stories that highlight your commitment to improving patient experiences and how you’ve successfully led teams in similar environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Novus Health family.
We think you need these skills to ace Patient Services Team Lead in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Services Team Lead role. Highlight your experience in leading teams and supporting patient services, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to emphasise your communication and organisational skills. We want to see how you can keep things running smoothly and support your team, so give us examples of when you've done this in the past.
Be Personable:Remember, we’re all about patient-centred care! Use a friendly tone in your application to reflect our values. Let your personality shine through, as we’re looking for someone who fits well with our collaborative team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Novus Health Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Novus Health. Understand their services, values, and the impact they have on patient care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Patient Services Team Lead, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully coached or developed team members, handled conflicts, or improved service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios related to patient services, such as managing a high call volume or resolving a patient complaint, and how you would approach them.
✨Emphasise Communication and Teamwork
Highlight your communication skills and your ability to work collaboratively. Be ready to discuss how you foster a positive team environment and ensure seamless communication among team members, especially in a busy setting.
