At a Glance
- Tasks: Handle calls, coordinate appointments, and assist with patient queries.
- Company: Novus Health is a trusted provider of NHS funded services in Wakefield.
- Benefits: Enjoy 28 days annual leave, plus bank holidays and your birthday off.
- Other info: This role requires a full-time commitment of 37.5 hours per week.
- Why this job: Join a community-focused team making a real difference to patient experiences.
- Qualifications: Candidates should have excellent communication skills and be organised.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who thrives in a busy, people focused environment, where every interaction makes a difference to a patient’s experience? If so, this could be the perfect opportunity for you. Novus Health is a trusted provider of NHS funded services, supporting thousands of patients each year across Wakefield and the surrounding area. From physiotherapy and dermatology, to minor surgery and hearing care, we deliver accessible, compassionate care that puts patients at the heart of everything we do.
We are looking for a full time Patient Services Administrator to join our dedicated Patient Services Team. The successful candidate will play a vital role in ensuring every patient receives a positive, seamless experience regardless of whether that is answering calls, coordinating appointments, supporting reception, or helping patients navigate their care journey. This is a rewarding role combining communication and administration within a supportive and collaborative team.
Key Responsibilities- Handling incoming and outgoing calls with professionalism and empathy, providing clear information and resolving queries.
- Booking and amending appointments accurately across all Novus Health services.
- Updating systems with precision, ensuring confidentiality and GDPR compliance.
- Responding to emails in shared and personal inboxes, ensuring timely, supportive, and accurate communication.
- Providing occasional cover for reception, assisting with referral processing, and helping with general administrative tasks to ensure smooth service delivery.
The ideal candidate will be friendly, organised, and confident communicating with the public. They will enjoy helping people, have excellent verbal and written communication skills, and be committed to delivering high quality, compassionate service. This is a 37.5 hours per week vacancy with a rolling rota of 08:00 – 16:00, 09:00 – 17:00 and 10:00 – 18:00.
Why Join Novus HealthJoining Novus Health means being part of a supportive, community focused team where your work makes a real difference. We provide opportunities for ongoing training and professional development and promote a positive work life balance. Staff benefits include:
- 28 days annual leave, plus 8 bank holidays, and your birthday off.
- Real Living Wage and Real Living Pension employer.
- Reimbursement of professional memberships.
- Friends and family vouchers (10% off Novus Hearing).
- Enhanced family friendly policies.
- Organisational health and wellbeing scheme.
- Cycle to work scheme.
- Charity volunteering days – up to two per annum.
Patient Services Administrator in Wakefield employer: Novus Health Ltd
At Novus Health, you will be part of a supportive team dedicated to compassionate patient care. Located in Wakefield, we offer ongoing training, a positive work-life balance, and benefits like enhanced family-friendly policies and charity volunteering days.
