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- Tasks: Support HGV drivers by diagnosing issues and coordinating repairs in a fast-paced environment.
- Company: Join Novuna Vehicle Solutions, a leader in electric vehicle leasing and fleet management.
- Benefits: Enjoy hybrid working, 25 days' holiday, and a comprehensive wellbeing package.
- Why this job: Make a real impact by keeping vital vehicles on the road and enhancing your technical skills.
- Qualifications: Technical understanding of HGVs with a Level 3 City & Guilds qualification preferred.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you knowledgeable about HGV maintenance? Excited by a fast‑paced working environment? Ready to build your career with one of the UK's leading lease and fleet management companies? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best‑known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. Reporting to our Driver Line Team Leader, you'll be part of the frontline team supporting drivers of HGVs and Specialist Assets when defects arise. From dashboard warning lights and brake concerns to engine or mechanical issues, you'll be the first point of contact when something isn't right. You'll assess the situation quickly and accurately, arranging prompt booking with our approved repair network or coordinating breakdown and roadside assistance where required—ensuring minimal downtime and keeping vital vehicles safely on the road.
We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 3 days per week.
You’ll also:
- Utilise your technical background to prioritise and accurately categorise defects by analysing all information provided
- Handle a high volume of inbound calls and make outbound calls to our garage network to arrange timely vehicle repairs
- Oversee the shared inbox, supporting colleagues with technical queries and completing administrative tasks as needed
- Proactively identify solutions that maximise fleet availability and drive operational efficiency
What you'll bring. You're someone who has a clear technical understanding of how HGVs and commercial vehicles operate, ideally backed by a Level 3 City & Guilds (or equivalent) qualification. You're a tenacious problem‑solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done, accompanied with a can‑do approach to assure the customer is always being taken care of. In addition, you'll have knowledge of working within a customer‑centric environment and confident with both inbound and outbound calls. Your excellent communication skills and customer first approach will see you go above and beyond to keep our customers on the road.
You’ll be a great fit if you:
- Have knowledge and technical awareness of HGV maintenance
- Can adapt to changing situations
- Stay organised and manage priorities effectively
- Keep your composure in a fast‑paced environment
- Enjoy working as part of a supportive team
What’s in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Technical Driver Line Executive in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Driver Line Executive in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research Novuna Vehicle Solutions and their approach to HGV maintenance and fleet management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable with discussing technical issues and solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve quickly assessed a situation and found a solution. Be ready to share these during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Novuna Vehicle Solutions.
We think you need these skills to ace Technical Driver Line Executive in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your understanding of HGV maintenance in your application. We want to see how your technical background aligns with the role, so don’t hold back on sharing relevant experiences or qualifications!
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so get to the point while still showcasing your skills and enthusiasm for the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your problem-solving skills and customer-centric approach make you a great fit for our fast-paced environment at Novuna.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Novuna
✨Know Your HGVs Inside Out
Brush up on your knowledge of HGV maintenance and operations. Be prepared to discuss specific issues you’ve encountered or resolved in the past. This will show that you’re not just familiar with the technical aspects but also have hands-on experience.
✨Show Off Your Problem-Solving Skills
Think of examples where you’ve had to think on your feet and resolve issues quickly. The interviewers will want to see how you handle pressure, so share stories that highlight your ability to assess situations and make decisions promptly.
✨Communicate Like a Pro
Since this role involves a lot of communication, practice articulating your thoughts clearly. Use examples from previous roles where you’ve successfully managed customer interactions, especially in high-pressure situations. This will demonstrate your customer-first approach.
✨Be Ready for a Fast-Paced Environment
Prepare yourself for questions about how you manage priorities and stay organised under pressure. Think of strategies you’ve used in the past to keep calm and efficient when things get hectic, as this is crucial for the role.