At a Glance
- Tasks: Welcome visitors, manage meeting rooms, and keep our workplace running smoothly.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing.
- Benefits: Flexible benefits, 25 days holiday, and a full wellbeing package.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the friendly face of our team and make a real impact every day.
- Qualifications: Friendly, organised, and able to juggle multiple tasks with ease.
The predicted salary is between 12 - 15 £ per hour.
Are you someone who loves being busy, enjoys meeting people and takes pride in making sure everything runs smoothly? Are you the kind of person who doesn't wait to be asked, spots what needs doing and just gets stuck in? If you're friendly, energetic and organised, and enjoy a role where no two days are quite the same, we'd love to hear from you.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. This is a part-time role working 25 hours per week, Monday to Friday, 08:00–13:00. Due to the nature of the role, this position is fully site-based at our Trowbridge office. Reporting to the Vehicle Solutions Facilities Manager, you'll be a key part of our Reception & Facilities team and the first point of contact for everyone who visits our Trowbridge site. You'll be the person who makes sure visitors receive a warm welcome, colleagues have what they need and our workplace looks and feels its best. You'll need to be comfortable switching between tasks, getting involved wherever you're needed and taking ownership of making things happen. No two days will be exactly the same. One minute you could be welcoming a visitor or helping someone with a query, and the next you might be sorting out a meeting room, arranging a courier, helping with a facilities issue or making sure the site is ready for the day ahead.
- Manage meeting rooms and support colleagues with desk and parking bookings
- Arrange group travel and accommodation, manage post and courier services and order office supplies
- Support colleagues and visitors with practical queries, including EV charging assistance
- Work with suppliers and internal teams to resolve issues and keep things moving
- Spot what needs doing and take action.
- Be willing to roll your sleeves up and get involved with whatever needs doing to keep the site running smoothly
What you'll bring. Ideally, you'll have experience working in a similar role, but most of all, you'll be friendly and approachable, with energy, initiative and a practical, hands-on approach. You'll enjoy being busy, meeting people and making things happen. You'll be someone who:
- Takes pride in delivering a great customer experience and making people feel welcome
- Enjoys being hands-on and isn't afraid to roll up your sleeves when something needs doing
- Can juggle different priorities and stay calm when things get busy
- Builds positive relationships with colleagues, visitors and suppliers
- Communicates confidently and professionally, whether face-to-face, over the phone or by email
- Is organised, reliable and comfortable working independently
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Reception & Facilities Coordinator (Part Time) in Trowbridge employer: Novuna
Novuna is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in the automotive finance sector. With a flexible benefits package, including a company car or cash alternative, and a strong focus on relationship building within a supportive team environment, employees are empowered to excel in their roles while contributing to meaningful business growth. The company's commitment to fostering a positive work culture ensures that every team member feels valued and motivated to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Facilities Coordinator (Part Time) in Trowbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Novuna and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Novuna and let us see your personality shine through!
We think you need these skills to ace Reception & Facilities Coordinator (Part Time) in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Novuna.
Get Familiar with Our Brand:Before applying, take some time to learn about Novuna and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Novuna
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Novuna.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Novuna will surely appreciate.
