Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by managing vehicle maintenance and minimising downtime.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a wellbeing package.
- Why this job: Make a real impact on keeping UK’s biggest vehicle fleets on the road.
- Qualifications: Strong communication skills and attention to detail; technical awareness is a plus.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. You'll join us on a 12 month fixed term contract, you will be involved in supporting our customers in keeping their vehicles on the road by always ensuring minimal downtime. This role will involve managing our fleet of vans from their start-to-end journey and liaising with repairers to ensure work is being carried out quickly and efficiently as well as keeping costs down.
Please note that this role requires attendance at our Trowbridge office three days per week. This is a full-time position and includes working one in every four Saturdays, with a day off in lieu provided the following week.
- Organise any maintenance or repair work for scheduled or unscheduled work
- Manage breakdowns and defects to ensure the vehicle is back on the road and processing recharges
- Complete daily reports on bookings to track progress and updating our customers
- Answer our customer calls and manage our shared inbox by responding to general enquiries
What you'll bring. You'll be passionate about delighting your customers. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You come with the ability to work on your own initiative as well as working as part of a team.
You'll be a great fit if you have:
- A basic technical or mechanical awareness of vans would be advantageous, but is not essential
- Excellent written and verbal communication skills
- Strong attention to detail with the ability to produce accurate work
- The ability to manage changing priorities and deadlines while remaining calm under pressure
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Maintenance & Downtime Controller in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Downtime Controller in Trowbridge
✨Tip Number 1
Get to know the company! Research Novuna Vehicle Solutions and their approach to customer service and fleet management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and managing inquiries, being clear and confident in your responses is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or handled unexpected challenges. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Novuna team.
We think you need these skills to ace Maintenance & Downtime Controller in Trowbridge
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond to help customers, as this is key for us.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are neatly formatted and easy to read. This shows us that you have great attention to detail, which is super important for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate to managing vehicle maintenance and customer communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novuna
✨Know the Company Inside Out
Before your interview, take some time to research Novuna Vehicle Solutions. Understand their services, especially around electric vehicle leasing and fleet management. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your can-do attitude and how you managed to resolve issues efficiently.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing maintenance and repairs, be ready to discuss how you ensure precision in your work. You could mention specific tools or methods you use to keep track of details, like daily reports or checklists.
✨Prepare for Scenario Questions
Expect questions that assess how you handle changing priorities and pressure. Think of scenarios where you successfully managed multiple tasks or resolved breakdowns quickly. Practising these responses will help you stay calm and articulate during the interview.