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- Tasks: Monitor vehicle maintenance progress and minimise downtime for our customers.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing and Fleet Electrification.
- Benefits: Flexible benefits package, hybrid working, and 25 days holiday plus bank holidays.
- Other info: Inclusive workplace with a focus on wellbeing and career growth opportunities.
- Why this job: Make a real impact by ensuring vehicles stay on the road and customers are happy.
- Qualifications: Strong HGV technical background and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you’ll do. Being a part of our Vehicle Solutions business unit, you'll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum. Our office is based in Trowbridge and this role requires 50% office attendance.
- Review and authorise jobs through 1link system and utilise your expert technical knowledge by actioning assigned jobs and authorising repairs on vehicles up to pre‑agreed approval amounts.
- Keep our customers updated on the status of their vehicles and arranging driver services as required.
- Maintain minimal downtime of fleet vehicles by contacting garages by phone to enquire on the progress of vehicles booked in for maintenance.
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly.
What you’ll bring. You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences. You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools. You're a determined problem‑solver who can think quickly, make sound decisions, and take action when it matters.
- Excellent written and verbal communication skills.
- Solid understanding of vehicle mechanics and repair processes.
- A high level of accuracy, with keen attention to detail.
- A collaborative mindset and a proactive, can‑do approach.
- Good IT skills, with confidence in learning new systems.
Additionally, a relevant City & Guilds or NVQ qualification to support your knowledge is key.
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes:
- An excellent bonus scheme.
- Hybrid working.
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days.
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
HGV Technical Downtime Controller in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technical Downtime Controller in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and vehicle solutions, so you can show how your skills align with their mission. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves quick thinking and decision-making, consider mock scenarios related to HGV technical issues. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Novuna Vehicle Solutions.
We think you need these skills to ace HGV Technical Downtime Controller in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your HGV technical or mechanical background in your application. We want to see how your expertise can help us keep our customers' vehicles on the road!
Communicate Clearly: Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language to demonstrate your ability to keep customers updated effectively.
Attention to Detail is Key: We love candidates who pay attention to detail! Double-check your application for any errors and make sure it reflects your accuracy and keen eye for detail, just like you would with vehicle repairs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Novuna Vehicle Solutions.
How to prepare for a job interview at Novuna
✨Know Your Mechanics
Brush up on your HGV technical knowledge before the interview. Be ready to discuss common mechanical issues and how you would approach diagnosing them. This will show that you’re not just familiar with the theory but can apply it practically.
✨Communicate Clearly
Since this role involves keeping customers updated, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information to clients or team members.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you’ve tackled downtime issues or resolved mechanical problems efficiently. Highlight your thought process and the steps you took to ensure minimal disruption.
✨Familiarise Yourself with 1link System
If you have access to the 1link system, take some time to explore its features. Being able to demonstrate familiarity with this system during your interview will give you an edge and show your proactive approach to learning.