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- Tasks: Join a team ensuring fleets are maintained and compliant while handling customer queries.
- Company: Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing and Fleet Electrification.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a full wellbeing package.
- Why this job: Enjoy variety in your role and make a real impact on fleet operations.
- Qualifications: Strong communication skills, attention to detail, and basic IT proficiency.
- Other info: Inclusive workplace with excellent career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to join a dedicated team that keeps our customers' fleets maintained, compliant, and moving? Are you looking for a role that offers variety in your day-to-day tasks? Do you want the opportunity to develop and progress your career at Novuna? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. Reporting into our Fleet Control Team Leader, you'll be part of a team of 10, ring fenced for our MOD contract. This is a varied role which includes making sure all vehicle compliance and scheduled maintenance events are booked and carried out, as well as minimising vehicle downtime and ensuring all relevant paperwork and certificates are received and logged as required. You'll also:
- Answer incoming customer calls, handling general enquiries about downtime and compliance, and manage queries from customers or service providers, progressing and resolving issues or complaints.
- Coordinate, schedule, and communicate planned events with suppliers and customers, including all licensed customer events.
- Oversee customer vehicle breakdowns and defects, ensuring prompt and effective resolution for the best possible outcome.
What you'll bring. You're enthusiastic and enjoy delivering great customer service. You enjoy variety in your work and are able to multitask whilst remaining calm and professional. You'll be a great fit if you:
- Are well-organised and able to meet deadlines with strong attention to detail.
- Can prioritise your workload effectively and follow established processes.
- Possess strong written and verbal communication skills.
- Are comfortable using IT, including basic Excel skills.
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme.
- Hybrid working.
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days.
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Fleet Operations Controller in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Controller in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Novuna and understanding their fleet operations. Show them you’re genuinely interested in their work and how you can contribute to keeping those fleets moving smoothly.
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer queries, being clear and confident in your responses is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Novuna team and ready to dive into the world of fleet operations.
We think you need these skills to ace Fleet Operations Controller in Trowbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Fleet Operations Controller role. We want to see your enthusiasm for customer service and your ability to multitask, so don’t hold back!
Showcase Your Organisational Skills: Since this role requires strong attention to detail and the ability to meet deadlines, give examples in your application of how you've successfully managed your workload in the past. We love seeing real-life examples!
Communicate Clearly: Your written communication skills are key for this position, so make sure your application is clear and concise. We appreciate a well-structured application that reflects your professionalism and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Novuna
✨Know the Company Inside Out
Before your interview, take some time to research Novuna Vehicle Solutions. Understand their services, especially in Electric Vehicle Leasing and Fleet Electrification. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Fleet Operations Controller, you'll be handling customer queries and complaints. Prepare examples from your past experiences where you delivered excellent customer service or resolved issues effectively. This will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities and attention to detail. Be ready to discuss how you prioritise tasks and manage your workload. You could even share a specific instance where your organisational skills made a significant impact on a project or task.
✨Prepare for Technical Questions
Since the job involves using IT and basic Excel skills, brush up on these areas. Be prepared to discuss how you've used technology in previous roles, and if possible, practice some basic Excel functions. This will show that you're comfortable with the tools needed for the job.