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- Tasks: Support customer accounts with vehicle compliance tasks and handle enquiries.
- Company: Join Novuna Vehicle Solutions, a leader in the electric vehicle revolution.
- Benefits: Flexible hybrid working, 25 days holiday, and a full wellbeing package.
- Why this job: Make a real impact while enjoying part-time hours that fit your lifestyle.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Be part of a top inclusive employer with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Do you take pride in delivering outstanding customer service every time? Do you thrive in a fast-paced role where multitasking is second nature? Looking for part-time hours that fit around your lifestyle? If your answer is 'yes' to all of these, keep reading.
At Novuna Vehicle Solutions, we’re passionate about building a better tomorrow. Which is why we’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we’re helping customers of all kinds on their journey to carbon-free mobility. We’re proud to be a Top 50 Inclusive employer.
What does the role involve?
Reporting into the Fleet Compliance Team Leader, as a Fleet Compliance Administrator you’ll play a vital role in supporting one of our biggest customer accounts. You’ll be responsible for handling customer enquiries when it comes to all things vehicle compliance related such as registering vehicles, taxing vehicles, processing fines and ensuring the vehicle’s safety is documented. No two days are the same in this role and it will involve a mix of telephone work (inbound & outbound), email correspondence and the processing of administration. We adopt a hybrid approach which will see you based from our modern office in Trowbridge 3 days a week.
Some of your key duties:
- Monitoring the mailbox and responding to any enquiries via email and phone call
- Completing the processes for vehicle taxing, personalised number plates and issuing parking permits and updating the system in line with tasks carried out
- Handling customer enquiries and ensuring any dissatisfaction is handled appropriately
- Notifying customers for due/overdue MOT requests
What are we looking for?
You’re enthusiastic and always enjoy delivering great customer service. You’re well organised and have great attention to detail, alongside possessing the ability to manage priority workloads and time-sensitive tasks. Also, we’re looking for the following:
- Clear, effective communicator—both verbally and in writing
- Team player with the ability to collaborate effectively with colleagues
- Self-motivated and confident working on your own initiative
- Able to follow established processes to complete tasks accurately and consistently
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you’ll have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What’s the next step?
Interested? Start your application today and see what Novuna can offer you. Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We’re Disability Confident Committed, so if you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Fleet Compliance Administrator in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Compliance Administrator in Trowbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novuna Vehicle Solutions. Understand their mission in the electric vehicle revolution and how they value customer service. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Fleet Compliance Administrator, you'll need to be a clear communicator. Try role-playing common scenarios with a friend or family member to get comfortable with handling customer enquiries and processing information.
✨Tip Number 3
Show off your multitasking abilities! In your interview, share examples of how you've successfully managed multiple tasks at once. Whether it's juggling emails, phone calls, or admin work, demonstrating your organisational skills will make you stand out.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Novuna site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Fleet Compliance Administrator in Trowbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We love candidates who can demonstrate their ability to handle enquiries and resolve issues effectively, just like you would in the Fleet Compliance Administrator role.
Be Organised and Detail-Oriented: Since this role involves multitasking and managing various tasks, it’s crucial to showcase your organisational skills. Mention any tools or methods you use to stay on top of your workload and ensure accuracy in your work.
Communicate Clearly: Effective communication is key! Whether it’s in your cover letter or CV, make sure your writing is clear and concise. We want to see that you can convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Novuna
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of vehicle compliance. Familiarise yourself with terms like vehicle taxing, MOT requests, and customer service best practices. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Fleet Compliance Administrator, you'll need to communicate effectively both verbally and in writing. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and managing priority workloads, be ready to discuss how you stay organised. Bring up specific tools or methods you use to keep track of tasks and deadlines, and maybe even share a time when your organisation made a difference in your work.
✨Emphasise Teamwork and Initiative
Novuna values collaboration, so be prepared to talk about your experiences working in teams. Also, highlight instances where you've taken the initiative to solve problems or improve processes. This will show that you can work well with others while also being self-motivated.
