Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?
If your answer is 'yes' then keep reading.
Please note, this is a 12 month fixed-term contract (FTC).
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
You'll be reporting into our Driver line Team Leader and be part of the team who are the firstpoint of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver with a headlight out or a commercial van driver whose dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.
This is a hybrid role requiring 50% attendance atour Trowbridge office.
You’ll also:
- Handle a high volume of inbound calls
- Make contact with our garage network to book vehicles in for repair
- Arrange hire vehicles were appropriate for our customers
- Monitor theshared email mailbox and carrying out admin duties as required
What you'll bring.
You'll have customer service skills, as well as enjoy being on the phone andconfident with both inbound and outbound calls. Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.
You’ll be a great fit if you are:
- Able to remain calm and professional under pressure, while thinking on your feet
- Highly organised, with the ability to manage multiple priorities in a fast-paced environment
- A strong team player with a collaborative approach
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confidentemployer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing dateif we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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Driver Line Executive in Trowbridge employer: Novuna
Novuna is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in the automotive finance sector. With a flexible benefits package, including a company car or cash alternative, and a strong focus on relationship building within a supportive team environment, employees are empowered to excel in their roles while contributing to meaningful business growth. The company's commitment to fostering a positive work culture ensures that every team member feels valued and motivated to succeed.
