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- Tasks: Lead a team to solve complex vehicle downtime issues and ensure efficient repairs.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing and Fleet Management.
- Benefits: Enjoy hybrid working, 25 days holiday, and a full wellbeing package.
- Other info: Inclusive culture that values your ideas and supports your career growth.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Strong technical knowledge in HGV or transport, with leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you a transport or HGV professional who understands vehicle downtime inside out? Can you combine strong technical fleet knowledge with the ability to lead and develop a team? Do you enjoy solving complex vehicle downtime (VOR) issues in a fast-moving operational environment where no two days are the same? If so, this could be the role for you.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we’re leading the way with Electric Vehicle Leasing and Fleet Management expertise. From installing home‑charging units for individual drivers to helping our commercial & specialist asset customers operate their fleets safely and efficiently.
What you'll do. You’ll lead a team of circa 8 Downtime Controllers who are responsible for proactively engaging with our garage network to ensure vehicle repairs are completed efficiently, cost‑effectively, and with minimal disruption to customers. You will also act as the technical escalation point for complex downtime and VOR cases, using your HGV or transport background to support accurate diagnosis and resolution of vehicle issues. Some of your key duties will include:
- Overseeing day to day operations within the team and driving performance to deliver excellent outcomes for our customers
- Acting as the technical escalation point for complex vehicle downtime and VOR issues
- Working closely with internal stakeholders, particularly within our wider Operations department, to ensure a collaborative "one team" approach
- Providing leadership and people management to your team, with a focus on communication, engagement and development
- Continuous improvement of our processes and ways of working, conducting root cause analysis to overcome problems
What you'll bring. You’ll ideally come from a transport, HGV, workshop, or fleet operations background, with strong technical understanding of vehicle maintenance and downtime management. You’ll be confident stepping into a role where your technical judgement will be relied upon daily. You’ll also be a strong team leader who drives engagement and performance within your team while maintaining a customer‑first approach. You're a great fit if you:
- Have strong technical knowledge within the HGV, transport, workshop, or fleet industry (highly beneficial)
- Understand VOR processes and can quickly diagnose likely causes of vehicle downtime
- Have great interpersonal and communication skills
- Are proficient in Microsoft Office, particularly Excel
- CPC qualification is desirable but not essential
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Why Join Novuna? A supportive culture where your ideas and impact truly matter. Opportunities to grow your skills, lead meaningful work, and develop your career. A chance to shape how we deliver compliance excellence for thousands of customers operating specialists fleets. A business committed to innovation, continuous improvement, and outstanding service.
Being Yourself. At Novuna, we’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Ready to Make an Impact? If you’re energised by leading teams, solving problems, and delivering brilliant service, we’d love to hear from you.
Downtime Team Leader in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Team Leader in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the transport and HGV industry. Attend events or join online forums where you can connect with others who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific VOR issues you've tackled in the past. Show them you’re not just a leader, but also someone who understands the nitty-gritty of vehicle downtime management.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring examples! Share stories that highlight your leadership skills and how you’ve improved team performance. This will show them you’re the right fit for leading their Downtime Controllers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Novuna Vehicle Solutions. Don’t miss out on this opportunity to make an impact!
We think you need these skills to ace Downtime Team Leader in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your strong technical knowledge in the HGV or transport sector. We want to see how your experience can help us tackle those complex vehicle downtime issues!
Lead with Confidence: As a Downtime Team Leader, your leadership skills are key! Share examples of how you've successfully led teams in the past and how you’ve driven performance and engagement.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Novuna
✨Know Your Stuff
Make sure you brush up on your technical knowledge of HGVs and vehicle downtime management. Be ready to discuss specific examples from your experience that showcase your understanding of VOR processes and how you've tackled complex issues in the past.
✨Show Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully managed teams before. Think of instances where you’ve driven performance and engagement, and be ready to share how you foster a collaborative environment within your team.
✨Communicate Clearly
Since this role involves working closely with various stakeholders, practice articulating your thoughts clearly. Use examples to demonstrate your interpersonal skills and how you’ve effectively communicated complex information to different audiences.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've implemented process improvements in previous roles. Highlight any root cause analysis you've conducted and how it led to better outcomes, showing that you're proactive about enhancing operations.