At a Glance
- Tasks: Manage vehicle downtime and communicate updates to customers while coordinating with garages.
- Company: Join Novuna Vehicle Solutions, a leader in hybrid fleet support.
- Benefits: Enjoy a generous bonus scheme, hybrid working, and flexible training arrangements.
- Other info: Part-time office attendance in Trowbridge with excellent career growth opportunities.
- Why this job: Make a real difference in keeping fleets moving and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in vehicle management preferred.
The predicted salary is between 27000 - 33000 £ per year.
Novuna Vehicle Solutions is hiring for a Service Advisor / Workshop Controller role in the UK.
You will manage vehicle downtime, chase progress, and communicate updates to customers while coordinating with garages to keep fleets moving.
The role offers hybrid working and a comprehensive benefits package, including a generous bonus scheme, with attendance at our Trowbridge office part-time and flexible arrangements during training.
Downtime Controller - Hybrid Fleet Support in Trowbridge employer: Novuna
At Novuna Vehicle Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Trowbridge. Our hybrid working model allows for flexibility while ensuring that our team members have access to continuous professional development opportunities, making it an ideal environment for those looking to grow their careers in the HGV sector. With a focus on employee well-being and a commitment to maintaining a positive work-life balance, we offer a rewarding experience for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Downtime Controller - Hybrid Fleet Support in Trowbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Novuna and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Novuna and let us see your personality shine through!
We think you need these skills to ace Downtime Controller - Hybrid Fleet Support in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Novuna.
Get Familiar with Our Brand:Before applying, take some time to learn about Novuna and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Novuna
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Novuna.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Novuna will surely appreciate.
