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- Tasks: Support HGV drivers by diagnosing issues and coordinating repairs in a fast-paced environment.
- Company: Join Novuna Vehicle Solutions, a leader in electric vehicle leasing and fleet management.
- Benefits: Enjoy hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Why this job: Make a real impact by keeping vital vehicles on the road and enhancing your career.
- Qualifications: Technical understanding of HGVs with a Level 3 City & Guilds qualification preferred.
- Other info: Be part of an inclusive team that values adaptability and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Are you knowledgeable about HGV maintenance? Excited by a fast-paced working environment? Ready to build your career with one of the UK's leading lease and fleet management companies?
Who we are:
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification.
What you’ll do:
- Reporting to our Driver Line Team Leader, you’ll be part of the frontline team supporting drivers of HGVs and Specialist Assets when defects arise.
- You’ll assess the situation quickly and accurately, arranging prompt booking with our approved repair network or coordinating breakdown and roadside assistance where required.
- Utilise your technical background to prioritise and accurately categorise defects by analysing all information provided.
- Handle a high volume of inbound calls and make outbound calls to our garage network to arrange timely vehicle repairs.
- Oversee the shared inbox, supporting colleagues with technical queries and completing administrative tasks as needed.
- Proactively identify solutions that maximise fleet availability and drive operational efficiency.
What you’ll bring:
- A clear technical understanding of how HGVs and commercial vehicles operate, ideally backed by a Level 3 City & Guilds (or equivalent) qualification.
- A tenacious problem-solver with the ability to think on your feet and act promptly when it comes to making decisions.
- A real sense of drive when it comes to getting things done, accompanied with a can-do approach to assure the customer is always being taken care of.
- Knowledge of working within a customer-centric environment and confidence with both inbound and outbound calls.
- Excellent communication skills and a customer-first approach.
You’ll be a great fit if you:
- Possess knowledge and technical understanding of HGV maintenance.
- Are adaptable and able to respond effectively to changing situations.
- Demonstrate strong organisational skills and can prioritise tasks efficiently.
- Remain calm and focused in a fast-paced environment.
- Work well as part of a collaborative and supportive team.
What’s in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme.
- Hybrid working.
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days.
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.
Being yourself:
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Contact Centre HGV Specialist in Trowbridge employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre HGV Specialist in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research Novuna Vehicle Solutions and their approach to HGV maintenance and fleet management. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with HGV issues, think of common scenarios and how you'd handle them. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! Whether it's on a call or in person, make sure you convey your thoughts clearly and confidently. Remember, you're the first point of contact for drivers, so being approachable is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Novuna Vehicle Solutions.
We think you need these skills to ace Contact Centre HGV Specialist in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your understanding of HGV maintenance in your application. We want to see how your technical background aligns with the role, so don’t hold back on sharing relevant qualifications or experiences!
Keep It Customer-Centric: Since this role is all about supporting drivers and ensuring their needs are met, emphasise your customer service skills. We love candidates who can demonstrate a strong customer-first approach in their previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Novuna
✨Know Your HGV Stuff
Brush up on your knowledge of HGV maintenance and operations. Be ready to discuss specific issues you've encountered or resolved in the past. This will show that you not only understand the technical side but can also apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in a fast-paced environment. Think about times when you had to make quick decisions or prioritise tasks under pressure. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Practice Your Communication
Since you'll be handling a lot of calls, practice articulating your thoughts clearly and confidently. Role-play with a friend or family member to simulate the interview scenario, focusing on how you would explain technical issues to someone who may not have your expertise.
✨Emphasise Teamwork and Adaptability
Be ready to discuss how you work within a team and adapt to changing situations. Share examples of how you've collaborated with colleagues to solve problems or improve processes, as this role requires a supportive and flexible approach.